Circulation Assistant

Handley Regional Library•Winchester, VA

1d•Onsite

About The Position

Handley Regional Library seeks a customer-service oriented individual with strong communications skills to assist the public at busy public service desk. Nights and weekends required. Weekly hours: 20 hrs per week Rate of Pay: $15.00/hr Reports to: Circulation Services Coordinator Fair Labor Standards Act: Non-exempt Benefits: Includes vacation, sick leave, and paid holidays Position Summary Under the supervision of the Circulation Services Coordinator, performs responsible paraprofessional and technical work to provide circulation services for library patrons. Examines operations on a daily basis to ensure that all resources are managed as effectively as possible.

Requirements

General knowledge of public library practices
Ability to establish and maintain effective relationships with co-workers and library patrons
Knowledge of popular and current reading interests
Good organizational and clerical skills
General ability with computer systems
Knowledge of basic mathematics
Ability to work independently
Ability to be flexible and remain calm in meeting demands of patrons at public service desks
Good communication skills with both children and adults, including sometimes irate or upset patrons
Ability to work quickly, accurately, and efficiently
Communicates effectively and projects a positive image of the library system, functions, and branches
Two-year college degree

Nice To Haves

Knowledge of reference sources and materials, reader interest levels, and books and authors; or ability to learn
Bachelor’s degree
Library experience
Experience with library computer systems, especially circulation functions or equivalent education

Responsibilities

Completes assigned hours at Public Service Desk, providing circulation services to patrons, including checking library materials in and out, handling fines and fees, registering patrons for library cards, reserving requested materials for patrons and informing patrons when reserved materials are available, and updating the circulation data base to ensure it contains accurate information on patrons. Ensures the speedy return of materials to circulation.
Provides information to staff and patrons, including answering and directing incoming telephone calls, answering patron questions, helps patrons locate materials effectively and courteously. Provides accurate answers to basic inquiries using online resources, refer patrons to other sections of the library as needed.
Responsible for opening circulation desks each business day. At end of business day, is responsible for counting money received, obtaining door counts from public entrance, turning off copiers, and circulation desk terminals.
Shelves books, empties book drops, opens public entrances, keeps the circulation area neat and clean.
Maintains the order and appearance of books and library materials in the circulating collection by reading assigned shelves to assure accurate placement of materials, performs minor repairs and cleans library materials, and routes materials to the Technical Services department to have books relabeled and repaired when necessary.
Uses office and computer equipment efficiently and accurately (ex. scanner, copier, fax machine, self-checkout stations etc.) in conjunction with regular job functions. Performs routine maintenance, such as reloading paper trays and replacing toner or ink cartridges.
Assists in other departments as needed or assigned.
Performs other duties as assigned.