Circulation Assistant II

Muncie Public Library•Muncie, IN

14d•$14•Onsite

About The Position

The Muncie Public Library (MPL) is seeking a Circulation Assistant II (CAII) for the Maring-Hunt Library. This full-time, nonexempt position is responsible for fulfilling routine and higher circulation functions, providing essential customer service, and assisting with the training of Circulation Assistant I (CAI)s. The CAII will register customers for library cards, check materials in and out, process fines and fees, handle customer inquiries, complete daily higher circulation functions such as processing deposits and making change, run database reports, maintain records, handle damaged materials, process money accurately, and shelve and pull items. The role also involves assisting customers with library equipment and representing the library positively.

Requirements

High school diploma or equivalent
Adaptability: Willing to take on new challenges and responsibilities and lead others; open to change and variety within the workplace; work hard to implement change in areas of responsibility; recommend changes to improve processes and customer service
Attention to Detail: Able to focus on small aspects of a task to ensure accuracy and thoroughness
Communication: Communicate ideas and thoughts clearly, accurately, and respectfully; listen to others and seek to understand other perspectives
Customer Service: Provide prompt, attentive, and friendly customer service; represent the organization well; maintain personal accountability and ownership for providing excellent customer service; seek and respond to feedback to improve services; show willingness to go out of your way to help customers and coworkers
Image: Portray a positive image of the Library; be a strong public ambassador and promote Library programs, materials and services
Teamwork: Cooperate and work well with coworkers and management; plan and complete job duties; help where needed; ask for help when needed; complete work in a timely manner
Technical: Comfortable in using computers, appropriate software, and job-related equipment

Nice To Haves

Maintain a valid Indiana Driver’s License and personal automobile insurance

Responsibilities

Registering customers for Library cards, check materials in/out, process fines/fees, etc.
Effectively handling customer needs and questions either in person or over the phone
Completing the morning deposit, making change for department money drawers, using basic math skills to calculate and troubleshoot money errors, etc.
Running database reports, maintaining accurate written/digital records for all transactions, etc.
Handling and processing damaged materials
Accurately and efficiently handle/process all money received, ensuring security and compliance with MPL policies/procedures
Shelve and pull items accurately with combinations of letters and numbers (including decimals)
Help customers use library equipment (i.e. self-checkout machines, etc.)
Assist with the training of Circulation Assistant I (CAI)s