Circulation Assistant II

Muncie Public Library•Muncie, IN

2d•Onsite

About The Position

The Circulation Assistant II (CAII) is responsible for fulfilling routine and higher circulation functions and providing essential customer service. This role also assists with the training of Circulation Assistant I (CAI)s. The Maring-Hunt Library, where this position is located, offers a circulating collection of books, magazines, CDs, DVDs, and more. It also provides free public access computer use, free Wi-Fi, low-cost printing and copying, free programs, story times for children, programming for teens, book clubs for adults, and community meeting space. Additionally, the library features an expansive green space with pavilions, community garden space, a health track, and a StoryWalk book trail.

Requirements

High school diploma or equivalent
Adaptability: Willing to take on new challenges and responsibilities and lead others; open to change and variety within the workplace; work hard to implement change in areas of responsibility; recommend changes to improve processes and customer service.
Attention to Detail: Able to focus on small aspects of a task to ensure accuracy and thoroughness.
Communication: Communicate ideas and thoughts clearly, accurately, and respectfully; listen to others and seek to understand other perspectives.
Customer Service: Provide prompt, attentive, and friendly customer service; represent the organization well; maintain personal accountability and ownership for providing excellent customer service; seek and respond to feedback to improve services; show willingness to go out of your way to help customers and coworkers.
Image: Portray a positive image of the Library; be a strong public ambassador and promote Library programs, materials and services.
Teamwork: Cooperate and work well with coworkers and management; plan and complete job duties; help where needed; ask for help when needed; complete work in a timely manner.
Technical: Comfortable in using computers, appropriate software, and job-related equipment.

Nice To Haves

Maintain a valid Indiana Driver’s License and personal automobile insurance

Responsibilities

Assist customers and other Circulation Assistants with all aspects of the circulation process and provide guidance on circulation policies/procedures including registering customers for Library cards, checking materials in/out, processing fines/fees, etc.
Effectively handle customer needs and questions either in person or over the phone.
Perform daily higher circulation functions including completing the morning deposit, making change for department money drawers, using basic math skills to calculate and troubleshoot money errors, etc.
Run database reports and maintain accurate written/digital records for all transactions.
Handle and process damaged materials.
Accurately and efficiently handle/process all money received, ensuring security and compliance with MPL policies/procedures.
Shelve and pull items accurately with combinations of letters and numbers (including decimals).
Help customers use library equipment (i.e. self-checkout machines, etc.).
Assist with the training of Circulation Assistant I (CAI)s.