Circuit Manager

The Bison Group LLC•Washington, DC

1d•$140,000 - $160,000

About The Position

Experience in complex telecommunications environments involving all phases of network design, implementation, and analysis is required as it pertains to telecommunications transport circuits. The specialist develops circuit specifications and processes all relevant documentation. They develop risk management and mitigation strategies, maintain compliance with QA standards, and ensure service performance indicators are met or exceeded. Manage global enterprise communication services and collaborate with cross-functional teams to ensure high availability and SLA adherence. Drive the circuit management function, overseeing circuit provisioning and allocation to ensure effective, high-performance information exchange. Coordinate 24/7 technical assistance for outage resolution while improving overall service reliability, uptime, and operational performance. Support lifecycle management and coordinate preparation, installation, and maintenance for routing, switching and WAN/LAN equipment. Work with engineers to develop network architecture diagrams, maintain capability roadmaps, and execute documented test plans for configuration upgrades before implementation. Inspect assigned equipment regularly and coordinate with facility maintenance to monitor critical power and environmental support systems. Act as primary liaison for service providers and ensure customer requirements while ensuring government security policy compliance.

Requirements

Active TS/SCI security clearance with polygraph OR TS/SCI clearance with ability to obtain polygraph prior to start
2+ years of customer record keeping and records management experience
Ability to work weekends and evening hours as needed
Excellent written and oral and communications skills
Proficiency in MS Productivity suite – Access, Visio, Word, Excel, PowerPoint, Project, MS Teams, and SharePoint
Ability to work independently with little direction and guidance

Nice To Haves

Completion of DISA Services Course
Completion of DISA Node Site Coordinator CBT
Familiarization with DISA Storefront/Marketplace
Familiarization with DISA Telecommunications Service Requests/Orders (TSRs/TSOs) process

Responsibilities

Develops circuit specifications and processes all relevant documentation.
Develops risk management and mitigation strategies, maintains compliance with QA standards, and ensures service performance indicators are met or exceeded.
Manages global enterprise communication services and collaborates with cross-functional teams to ensure high availability and SLA adherence.
Drives the circuit management function, overseeing circuit provisioning and allocation to ensure effective, high-performance information exchange.
Coordinates 24/7 technical assistance for outage resolution while improving overall service reliability, uptime, and operational performance.
Supports lifecycle management and coordinates preparation, installation, and maintenance for routing, switching and WAN/LAN equipment.
Works with engineers to develop network architecture diagrams, maintain capability roadmaps, and execute documented test plans for configuration upgrades before implementation.
Inspects assigned equipment regularly and coordinates with facility maintenance to monitor critical power and environmental support systems.
Acts as primary liaison for service providers and ensures customer requirements while ensuring government security policy compliance.