Circuit Manager

The Bison Group•Washington, DC

21h

About The Position

The Circuit Manager is responsible for managing global enterprise communication services, ensuring high availability and SLA adherence through collaboration with cross-functional teams. This role drives the circuit management function, overseeing circuit provisioning and allocation for effective information exchange. The manager also coordinates 24/7 technical assistance for outage resolution, aiming to improve service reliability, uptime, and operational performance. Additionally, they support lifecycle management and coordinate the preparation, installation, and maintenance of routing, switching, and WAN/LAN equipment. The role involves working with engineers to develop network architecture diagrams, maintain capability roadmaps, and execute test plans for configuration upgrades. Regular inspection of assigned equipment and coordination with facility maintenance for critical power and environmental systems are also key duties. The Circuit Manager acts as the primary liaison for service providers, ensuring customer requirements and government security policy compliance are met.

Requirements

Active TS/SCI security clearance with polygraph OR TS/SCI clearance with ability to obtain polygraph prior to start
2+ years of customer record keeping and records management experience
Ability to work weekends and evening hours as needed
Excellent written and oral communications skills
Proficiency in MS Productivity suite – Access, Visio, Word, Excel, PowerPoint, Project, MS Teams, and SharePoint
Ability to work independently with little direction and guidance
Experience in complex telecommunications environments involving all phases of network design, implementation, and analysis pertaining to telecommunications transport circuits.

Nice To Haves

Completion of DISA Services Course
Completion of DISA Node Site Coordinator CBT
Familiarization with DISA Storefront/Marketplace
Familiarization with DISA Telecommunications Service Requests/Orders (TSRs/TSOs) process

Responsibilities

Develops circuit specifications and processes all relevant documentation.
Develops risk management and mitigation strategies.
Maintains compliance with QA standards.
Ensures service performance indicators are met or exceeded.
Manages global enterprise communication services.
Collaborates with cross-functional teams to ensure high availability and SLA adherence.
Drives the circuit management function, overseeing circuit provisioning and allocation.
Coordinates 24/7 technical assistance for outage resolution.
Improves overall service reliability, uptime, and operational performance.
Supports lifecycle management.
Coordinates preparation, installation, and maintenance for routing, switching and WAN/LAN equipment.
Works with engineers to develop network architecture diagrams.
Maintains capability roadmaps.
Executes documented test plans for configuration upgrades before implementation.
Inspects assigned equipment regularly.
Coordinates with facility maintenance to monitor critical power and environmental support systems.
Acts as primary liaison for service providers.
Ensures customer requirements are met.
Ensures government security policy compliance.