Circuit Designer

WORLDNET TELECOMMUNICATIONS LLC• Guaynabo, PR, US, PR

About The Position

Work on the analysis and organization of Milestones of the Operations department. Collaborate and provide support to the different departments when required, maintain an attitude of teamwork with all company departments. Work on research and recommendations of migration and cost reduction projects. Responsible for meeting the Company and Department goals and support of its vision. This is to be accomplished by performing the following duties.

Requirements

Ability to understand and analyze Network and Customers Designs.
Knowledge of functions of CPE and Network Equipment.
Knowledge of provisioning process.
Strong analytical and problem-solving skills.
Ability to work under time constraints and comply with hard deadlines.
Capable to work under pressure and manage multiple tasks simultaneously.
Able to perform under minimal supervision.

Responsibilities

Ensure accuracy between our network’s design (virtual blueprint) and actual physical network (system).
Process 99% of new services orders within 2 business hours and complete cancellation service orders within 1 business day.
Process 99% of orders received in Network Design Review and refer them to billing within two business days.
Complete system audits as requested within the allowed time.
Process and close 95% of trouble tickets within 2 business days.
Handle service orders to create new infrastructure on the Circuit Builder Module, when needed.
Handle service orders for new or additional services on existing circuits.
Assure the final solution installed is properly registered into the Circuit Builder Module.
Create equipment, services, and transports for all new Customers into the Circuit Builder Module.
Audit periodically the Circuit Builder Module to ensure accuracy with the Physical Network.
Monitor assigned core facilities or equipment to ensure capacity and possible growth to optimize the network and report any under or above optimal criteria level to Operations and Planning.
Update the Circuit Builder Module due to partial or full equipment replacement and any other change to the client’s network configuration.
Eliminate all equipment, services, and transports for all service cancellations from the Circuit Builder Module.
Prepare and provide reports as required.
Attend and manage technical calls to validate the remote connection to our equipment’s.
Manage all Network Design emails received during working hours on the assigned day.
Participate in kickoff meetings and take relevant notes and share with the Network Design Team.
Keep logging to the Network Design queue to attend technical support to SIM and Repairs Teams to validate remote access and technical support.
Perform other related duties as required and assigned.