CIM Operations Professional - Jacksonville FL

Bank of America•Jacksonville, FL

6d•Onsite

About The Position

At Bank of America, the CIM Operations Professional serves as a senior subject matter expert leading Customer Identification Program (CIP) verification activities required under the Bank Secrecy Act and applicable regulations. The role provides expertise on customer verification processes, controls, laws, rules, and regulations, and acts as an operational leader coordinating daily execution, monitoring performance, and supporting adherence to procedures and controls. The position facilitates performance and production reviews, supports leadership routines and communications, maintains procedural documentation, and coordinates onboarding and ongoing associate development. It provides guidance and coaching to associates and business partners, helping develop business acumen, critical thinking, risk awareness, and continuous improvement. The role also leads efficiency initiatives, identifies process and technology enhancements, and partners across FLUs and Control Functions to implement practices that improve operational effectiveness, service quality, and business results. The role participates in Specialized Anti-Money Laundering Refresh activities, including work involving complex jurisdictions and regulatory requirements under compressed service-level agreements. The position is based in an in-office work posture and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

Minimum of 3 years of business operations and controls management experience.
Demonstrated leadership capabilities and a proven ability to drive associate readiness, accountability, coaching, and performance development.
In-office posture required for management of the team.
Strong critical-thinking skills and ability to influence stakeholders, evaluate processes, lead change initiatives, and coach team members in continuous improvement.
Ability to communicate and engage effectively across all organizational levels, build collaborative partnerships, and provide thought leadership supporting organizational alignment and business objectives.
Excellent verbal, written, and presentation skills, including the ability to communicate confidently and credibly and demonstrate executive presence.
Strong organizational agility, relationship-building skills across diverse stakeholder groups, and ability to adapt in a fast-paced and evolving business environment.
Demonstrated project management experience, including leading cross-functional initiatives, developing project plans, managing timelines and deliverables, mitigating risks, and implementing solutions.
Skills and capabilities: attention to detail; critical thinking; data collection and entry; recording and organizing information; research; fraud management; interpreting relevant laws, rules, and regulations; problem solving; quality assurance; risk management; adaptability; customer and client focus; prioritization; result orientation; and written communications.
High School Diploma, GED, secondary school, or equivalent.

Responsibilities

Lead Customer Identification Program verification activities required under the Bank Secrecy Act and applicable regulatory requirements.
Coordinate daily business execution, monitor performance outcomes, and drive adherence to established procedures and controls.
Facilitate performance and production reviews and support leadership routines and communications.
Maintain procedural documentation and coordinate new-hire onboarding and ongoing associate development.
Provide guidance, coaching, and direction to associates and business partners.
Lead operational efficiency initiatives and identify process and technology enhancements.
Partner across FLUs and Control Functions to implement best practices that improve operational effectiveness, service quality, and business results.
Participate in Specialized Anti-Money Laundering Refresh activities, ensuring timely and accurate completion for complex jurisdictions and regulatory requirements under compressed service-level agreements.
Perform routing management support activities, including employee development across operational functions, and work with external clients, business partners, and support groups such as Compliance, Audit, and Finance.
Apply judgment in daily tasks and support cost-effective operations through budgeting, expense management, reporting, and forecasting.
Partner with sales and client outreach teams to remove process impediments and obtain required documentation for refresh activities.
Identify and escalate process issues and concerns to support timely risk mitigation.
Support implementation of new processes to improve the overall operating model.
Lead cross-functional initiatives, manage project plans, timelines, and deliverables, identify and mitigate risks, and drive implementation of solutions.