Cidery Ambassador (AOC - FT Temp)

Boston Beer Company•Walden, NY

1d•Onsite

About The Position

We are currently hiring a Seasonal Cidery Ambassador in Walden, New York. As a Cidery Ambassador, you’ll help create an exceptional Angry Orchard experience for every guest who visits the cidery. You’ll lead tours, share the Angry Orchard story, provide product samples, support retail operations, and help ensure guests have a safe, engaging, and memorable visit. If you enjoy customer interaction, storytelling, and creating welcoming experiences, this role offers an exciting opportunity to represent the brand.

Requirements

High school diploma or GED required.
Must be at least 21 years of age.
At least 1 year of customer service experience or experience in a related field.
Strong written and verbal communication skills.
Ability to work in an organized and detail-oriented manner.
Availability to work Fridays, Saturdays, and Sundays.
Ability to walk and stand for extended periods of time.
Ability to climb stairs, work on elevated platforms, and perform physical movements such as crouching or crawling when required.

Nice To Haves

Knowledge of the craft beverage industry.
Experience with public speaking, teaching, training, facilitating, or similar activities.
Experience working in a fast-paced retail environment.

Responsibilities

Engage with guests, answer questions, and provide outstanding customer service throughout their visit.
Book, coordinate, and conduct tours and experiences that showcase the Angry Orchard brand and cider-making process.
Share the Angry Orchard story and educate guests about cider, production methods, tasting principles, and product offerings.
Serve cider samples and support tasting experiences while maintaining a safe and welcoming environment.
Operate point-of-sale systems, process transactions, and assist guests with purchase recommendations.
Maintain inventory, stock merchandise and cider products, and uphold visual merchandising standards.
Support specialty programs, events, and seasonal retail activations to help drive sales.
Maintain cleanliness, organization, and appearance across tasting areas, gift shop spaces, storage areas, and other cidery facilities.
Collaborate with and provide support to other Cider House teams as needed.
Work on your feet for extended periods, including walking and standing up to 11 hours per day, and perform duties that may require climbing stairs, working on elevated platforms, and crouching or crawling when necessary.