CIAM Product Manager - Capabilities & Intelligence

KeyBank • Brooklyn, OH

1d

About The Position

The CIAM Product Manager – Capabilities & Intelligence will lead the execution of KeyBank’s Client Identity and Access Management strategy by owning capabilities, intelligence services, and fraud-detection tools that support authentication across client channels. The role is the product owner and subject matter expert for capabilities including device intelligence, behavioral analytics, session monitoring, fraud telemetry, and authentication intelligence tooling. It partners with Fraud, Security, Data & Analytics, Technology, and channel-aligned Product Managers to improve fraud detection, reduce unnecessary authentication friction, and deliver data-driven insights for CIAM roadmap decisions.

The role connects authentication, fraud, and analytics by translating changing attack patterns and intelligence signals into actionable authentication controls and measurable business outcomes. It maintains capability roadmaps, optimizes CIAM intelligence platforms and detection policies, monitors effectiveness, and supports integration of intelligence signals into authentication flows and real-time decisions. The position also collaborates with vendors and internal teams on evaluations, use cases, adoption plans, reporting, and strategic planning.

The position is based at 4910 Tiedeman Road, Brooklyn, Ohio. Key prioritizes in-office presence while providing flexible options when roles can be performed effectively in a mobile environment. The position is eligible for an annual base salary of $71,000 to $125,000, plus eligibility for incentive compensation. Job posting expiration date: 11/12/2026.

Requirements

• Bachelor’s degree in Business, Technology, Cybersecurity, Data Analytics, or a related field; equivalent experience will be considered.
• At least 5 years of experience in product management, identity and access management, fraud prevention, cybersecurity, digital identity, analytics, or a related discipline.
• Experience working with authentication technologies, fraud-detection solutions, identity intelligence platforms, or risk-decisioning capabilities.
• Strong understanding of authentication, identity verification, account takeover prevention, risk-based authentication, and fraud-detection concepts.
• Experience translating business, fraud, and security objectives into product requirements and measurable outcomes.
• Strong analytical, problem-solving, communication, and cross-functional collaboration skills.
• Ability to influence teams and drive outcomes without direct authority.

Nice To Haves

• Experience with fraud-detection or authentication-intelligence solutions such as LexisNexis ThreatMetrix, BioCatch, iovation, Memcyco, or comparable platforms.
• Experience tuning fraud policies, thresholds, rules, or detection models and evaluating false-positive and false-negative tradeoffs.
• Experience with authentication metrics, data analytics, dashboarding, link analysis, and performance measurement.
• Familiarity with authentication orchestration and Agile product delivery.
• Experience in financial services or another highly regulated environment.
• Knowledge of digital banking, commercial banking, branch, and contact-center authentication patterns.

Responsibilities

• Execute the CIAM program and standards by implementing and optimizing authentication intelligence capabilities.
• Support annual review and attestation of CIAM capabilities and ensure they align with enterprise fraud, security, risk, and client-experience objectives.
• Own authentication intelligence and fraud-detection capabilities, including device intelligence, behavioral analytics, session monitoring, fraud telemetry, and risk-based authentication controls.
• Develop and maintain the capability roadmap for CIAM tools and supporting services, and prioritize improvements to fraud detection, authentication confidence, and client experience.
• Define business outcomes, requirements, and acceptance criteria for new or enhanced capabilities.
• Serve as the subject matter expert for CIAM intelligence platforms, including LexisNexis, Memcyco, NuDetect during transition, and future fraud and intelligence capabilities.
• Tune and optimize detection models, risk policies, signal utilization, and decisioning thresholds; measure and improve detection coverage while reducing false positives and unnecessary client friction.
• Establish an operating rhythm for platform health, policy review, tuning, testing, and performance validation.
• Analyze account takeover, phishing, impersonation, social engineering, and emerging fraud trends; partner with Fraud Operations, Fraud Strategy, Cyber Defense, and Security teams on attack patterns and control effectiveness.
• Translate fraud intelligence into detection policies, authentication controls, enhanced signal use, and orchestration recommendations.
• Support post-event analysis to assess signal availability, policy performance, and remaining control gaps.
• Partner with CIAM leadership to define and maintain authentication performance metrics for security effectiveness, client friction, adoption, reliability, and operational performance.
• Work with Data & Analytics, Technology, and platform teams to establish data requirements, collection methods, reporting pipelines, and dashboards.
• Analyze trends and generate insights about fraud outcomes, authentication effectiveness, client experience, and adoption of stronger authentication methods; use these insights to recommend roadmap priorities, control improvements, and investments.
• Drive operational use of CIAM platform intelligence and develop use cases involving device correlation, identity correlation, link analysis, threat intelligence, and authentication telemetry.
• Partner with Fraud, Cyber Defense, and data teams to improve visibility into potentially malicious devices, infrastructure, sessions, and attack patterns, and help ensure data is useful for investigation and decision support.
• Act as day-to-day product subject matter expert for CIAM capability vendors while CIAM leadership retains overall vendor relationship ownership.
• Track vendor roadmaps, emerging capabilities, model enhancements, and planned releases; translate vendor capabilities into internal use cases, adoption plans, and measurable outcomes.
• Partner with CIAM leadership on product evaluations, roadmap alignment, and strategic planning.
• Ensure CIAM intelligence signals are integrated effectively into authentication flows and real-time decisioning.
• Partner with the Transmit squad and channel Product Managers to translate intelligence into responses such as allow, monitor, step-up, restrict, or block.
• Bring capability and intelligence demand through the CIAM Product Council for prioritization before work enters the Transmit backlog.
• Support reusable, cross-channel patterns rather than channel-specific implementations whenever practical.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Eligible for benefits; the posting refers applicants to a separate benefits list.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level