CIAM & IDAM Services & Enablement Lead

Zoetis•Parsippany, NJ

5d•$129,000 - $185,000

About The Position

Zoetis is seeking a CIAM & IDAM Services & Enablement Lead for its Tech & Digital organization within Information Security. The global Identity, Directory & Access Management team ensures appropriate access to information across Zoetis’ digital ecosystem. This role leads the Customer Identity & Access Management function and serves as an advisor and advocate for IAM best practices across the organization. Using SAP Customer Data Cloud (CDC/Gigya), the lead oversees B2B and B2C identity services—including registration, consent management, authentication, sign-on, and password management—across global websites and mobile applications. The role combines CIAM platform ownership, identity strategy, technical solution design, stakeholder enablement, and team and vendor leadership. It also calls for broad knowledge across CIAM, IGA, PAM, PKI, and directory services, and the ability to communicate complex identity concepts to technical and business audiences. This is primarily a leadership and enablement role; hands-on technical experience is valuable, while the principal focus is platform leadership, solution strategy, stakeholder influence, and delivery. The position is described as office-based or remote, with standard working conditions. The role requires availability during core business hours, flexibility for global time zones and occasional off-hours support for critical incidents or executive meetings, and travel of up to 20% for global meetings, conferences, or vendor engagements. The U.S. base salary range is $129,000–$185,000, with eligibility for short-term incentive compensation and long-term incentives. Zoetis describes the role as full-time and regular.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field.
Deep expertise in Customer Identity & Access Management (CIAM); SAP Customer Data Cloud (CDC/Gigya) expertise is ideal.
Strong knowledge of authentication and authorization protocols, including OAuth, OpenID Connect, SAML, and LDAP, as well as risk-based authentication.
Experience integrating CIAM platforms with enterprise applications such as CRM, e-commerce, billing, and learning management systems.
Strong understanding of IAM capabilities and technologies, including Identity Governance, federated sign-on, privileged access, PKI, and directory services.
Experience managing platform scalability, availability, performance, upgrades, and feature rollouts.
Knowledge of privacy and compliance requirements, including GDPR and CCPA.
Strong incident management and remediation experience, including root cause analysis, impact assessment, workaround identification, and data remediation.
Experience working with REST APIs, ETL processes, and other integration technologies.
Familiarity with web and infrastructure technologies including CMS, DNS, JavaScript, CSS, HTML, and HTTPS.
Understanding of data governance and data quality principles.
Familiarity with analytical tools such as SQL, Power BI, Alteryx, Tableau, Microsoft Excel, and Access.
Experience working within Agile/Scrum development environments.
Familiarity with collaboration and information-sharing platforms such as SharePoint, Jira, and Confluence.
Strong vendor management experience, including oversight of MSPs and third-party technology partners.
Excellent communication and presentation skills, including the ability to explain complex technical concepts to technical and non-technical audiences.
Demonstrated ability to influence stakeholders and lead effectively within a global, matrixed organization.
Fluency in written and spoken English.
Ability to work during core business hours, with flexibility to support global time zones and occasional off-hours needs related to critical incidents or executive meetings.
Ability to travel up to 20% for global meetings, conferences, or vendor engagements.
Applicants must possess or obtain authorization to work in the U.S. for Zoetis. Individuals requiring sponsorship must disclose this fact.

Nice To Haves

Advanced degree or relevant industry certifications, such as CISSP, CCSP, or comparable security, identity, or cloud certifications.
Familiarity with IAM platforms such as SailPoint IIQ and Oracle Identity Manager.
PowerShell and Secret Server experience.

Responsibilities

Lead the Customer Identity function and oversee the availability, reliability, and ongoing operation of the SAP Customer Data Cloud (CDC/Gigya) platform.
Manage the roadmap and strategic direction for B2C and B2B external Identity & Access Management solutions.
Partner with business stakeholders, technologists, application owners, and external partners to translate business requirements into scalable identity solutions.
Support application onboarding and integration with the CIAM platform.
Lead platform enhancements, including advanced logging and reporting, form standardization, security improvements, and user experience enhancements.
Oversee global platform rollouts and ensure solutions meet scalability, performance, security, and business requirements.
Lead QA, User Acceptance Testing (UAT), and deployment validation activities.
Manage Service Level Agreements (SLAs) and ensure operational expectations are met.
Lead incident response for platform disruptions, including stakeholder communications, root cause analysis, remediation, and preventive actions.
Ensure CIAM services align with corporate policies and privacy requirements, including GDPR and CCPA.
Advise on IAM, establish and promote standards for security, data governance, and user experience, and recommend suitable solutions based on identity and access requirements.
Drive adoption of enterprise identity standards and help teams incorporate security-first and identity-aware principles into solution design.
Develop and deliver best-practice guides, reference architectures, training materials, and other enablement resources.
Present identity strategies, solutions, and recommendations to stakeholders, including executive leadership, and foster collaborative relationships across business and technology teams.
Design and implement IAM solutions and architectures for application and data integration that meet business and security requirements.
Troubleshoot issues and reengineer identity processes and interfaces to improve reliability and efficiency.
Develop and maintain tools, scripts, workflows, and automation supporting identity processes and anomaly detection.
Lead large-scale technical initiatives from solution design and planning through implementation and post-launch support.
Drive continuous improvement based on operational data, platform performance, security requirements, and business needs.
Lead a growing team of direct reports and oversee approximately 10 Managed Service Provider (MSP) consultants.
Coordinate projects involving Zoetis India Capability Center (ZICC) colleagues, onshore teams, and MSP resources.
Manage relationships with technology vendors and partners, including SAP/Gigya and SailPoint, to support platform performance and issue resolution.
Oversee project and contract resources to ensure deliverables meet quality, budget, and timeline expectations.
Provide strategic direction to cross-functional teams including cloud operations, cybersecurity, web development, data analytics, and marketing.