Chrysalis House Program Manager

Center for Youth Services•Rochester, NY

34d•Onsite

About The Position

The Chrysalis House Program Manager oversees a group-home environment providing transitional living services to pregnant/parenting homeless and runaway young moms ages 16 – 21. Chrysalis House staff strive to engage and establish mutually respectful, trusting relationships with the youth we serve. Clients are approached from a strengths- and asset-based perspective, and partnerships are formed with them to facilitate the identification of issues, concerns, and needs. The ultimate goal of the Chrysalis House team is to provide care and support to youth and their dependent child(ren) in a safe and respectful environment and to work with them to increase their parenting skills and to resolve the issues that led to their homelessness so they can ultimately secure and maintain a stable living environment. This position supervises and supports program staff (Assistant Manager, Case Managers, Life Skills Specialists, and Relief Staff) with professional development, including competency in trauma-informed interventions that foster mutually respectful relationships with residents in the program. This is a twelve (12) month, full-time position. The Chrysalis House Program Manager also participates in the On-Call RHY Supervisor rotation (for 1 week, every 6-7 weeks). This emergency response system is intended to provide after-hours and weekend support to several residential programs.

Requirements

A minimum of a Bachelor's degree in human services, education, or a related field, or (5) five years of qualifying experience
At least (1) one year of management/supervisory experience
A valid driver's license and a driving record acceptable to agency insurance carrier
Regular access to a motor vehicle and automobile insurance at the level of $300,000 per accident/$100,000 per person Bodily Injury and $50,000 Property Damage
Proof of a satisfactory physical exam within the last 12 months including a PPD and annually thereafter
Youth friendly and positive
Calm and objective in crisis situations
Sensitive to the cultural issues and needs of youth from diverse backgrounds
Able to establish and maintain positive working relationships with key stakeholders (i.e., youth, peers, referral sources, law enforcement)
Significant knowledge of and skills related to: Program management and supervisory methods and techniques, Team building and team dynamics, Programming outcomes and evaluation, Positive youth development, Counseling approaches and techniques, Adolescent development and issues, Group facilitation and training methods, Community resources, Crisis prevention, intervention skills, and resolution, Verbal and written communication, Time management and multi-tasking, Residential services including meal preparation, housekeeping, maintenance needs of facility

Nice To Haves

A Master's degree is preferred
Able to work evenings, weekends and holidays, as needed and assigned
Willing to obtain a valid driver's license and a driving record acceptable to agency insurance carrier
Willing to obtain proof of a satisfactory physical exam within the last 12 months including a PPD and annually thereafter

Responsibilities

Oversight of outreach, service delivery, utilization, and efficacy, including data collection, outcome measurement, record keeping, and report generation
Personnel recruitment, screening, hiring, orientation, training, and support through supervision and professional development planning
Monitors facility conditions and works with the Facilities Director to address maintenance issues
Networking/partnering with other youth-serving agencies to coordinate the effective use of resources
Maintenance of appropriate therapeutic relationship, including compliance with the agency's Code of Ethics and/or other professional code of conduct, as appropriate
Crisis response and intervention
Client Screening , Intak e, and Assessment
Oversight of the development, implementation, ongoing assessment, and coordination of client case management needs, services, and plans
Client advocacy, as needed and appropriate
Transportation of program participants, as required and consistent with agency policies
Participation in On-Call rotation
Other duties as assigned