ice! Christmas Seasonal Coordinator
About The Position
Assist in coordinating the operation of all Special Events or Leisure Experience activities such as ICE!, Best of Florida Christmas, and SummerFest. This role involves checking the status of operations, lighting, AV, cleanliness, and system operation, and correcting any aesthetic deficiencies. The coordinator will follow training guidelines to support the direction of Special Events Manager and Assistant Managers, and monitor and assist with training for all Special Events employees. Learning and operating software systems used in events (ticketing, retail, inventory, space usage, etc.) is also a key responsibility, as is resolving financial, inventory, and numeric discrepancies. The position requires adherence to all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management. Maintaining a clean and professional appearance, protecting company assets, and upholding confidentiality of proprietary information are essential. The role involves welcoming and acknowledging guests according to company standards, anticipating and addressing guest needs, and thanking guests with genuine appreciation. Effective communication, both verbal and written, is necessary, as is developing and maintaining positive working relationships and supporting team goals. Compliance with quality assurance expectations and standards, and identifying new ideas to increase organizational efficiency are also part of the role. Physical requirements include standing, sitting, or walking for extended periods and moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance. Other reasonable job duties may be requested.
Requirements
- High School diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- No supervisory experience.
Responsibilities
- Coordinate the operation of all Special Events or Leisure Experience activities.
- Check the status of operation, lighting, AV, cleanliness, and system operation.
- Correct any aesthetic deficiencies.
- Follow through with training guidelines to support the direction of Special Events Manager and Assistant Managers.
- Monitor and assist with training for all Special Events employees.
- Learn and operate software systems used in events (ticketing, retail, inventory, space usage, etc.).
- Resolve financial, inventory, and numeric discrepancies.
- Follow all company policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Verify uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Perform other reasonable job duties as requested.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
