Seasonal Christmas Retail Coordinator
About The Position
Assist in coordinating the operation of all Special Events or Leisure Experience activities (i.e., ICE!, Best of Florida Christmas, SummerFest, etc.). This role involves checking the status of operations, lighting, AV, cleanliness, and system operation, and correcting any aesthetic deficiencies. The coordinator will follow training guidelines to support the direction of Special Events Manager and Assistant Managers, and monitor and assist with training for all Special Events employees. Learning and operating software systems used in events (i.e., ticketing, retail, inventory, space usage, etc.) is also a key responsibility, as is resolving financial, inventory, and numeric discrepancies. The role also requires adherence to company policies, reporting accidents and unsafe conditions, maintaining professional appearance and confidentiality, and protecting company assets. A significant part of the job involves guest interaction, including welcoming and acknowledging guests, anticipating and addressing their needs, and thanking them with genuine appreciation. Communication skills are essential, requiring clear and professional language and appropriate telephone etiquette. Developing and maintaining positive working relationships, supporting team goals, and complying with quality assurance standards are also expected. The role encourages identifying and recommending new ideas to increase efficiency, productivity, quality, safety, and cost-savings. Physical requirements include standing, sitting, or walking for extended periods and moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance. Other reasonable job duties may be requested.
Requirements
- High School diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- No supervisory experience.
Responsibilities
- Coordinate the operation of Special Events or Leisure Experience activities.
- Check the status of operation, lighting, AV, cleanliness, and system operation.
- Correct aesthetic deficiencies.
- Follow training guidelines to support management direction.
- Monitor and assist with training for Special Events employees.
- Learn and operate software systems used in events (ticketing, retail, inventory, space usage, etc.).
- Resolve financial, inventory, and numeric discrepancies.
- Follow all company policies and procedures.
- Report accidents, injuries, and unsafe work conditions.
- Verify uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Perform other reasonable job duties as requested.
Benefits
- Wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
