CHOICES Care Coordinator- Memphis, TN Area

BlueCross BlueShield of Tennessee • Memphis, TN

4d • Onsite

About The Position

The CHOICES Care Coordinator helps members achieve personal health and wellness goals and supports their safety at home or in a community setting. The role includes traveling to members’ homes for visits and managing requests from internal and external stakeholders. The position requires problem-solving, critical thinking, time management, flexibility, self-motivation, and the ability to work in a fast-paced environment while supporting diverse members’ quality of life.

The coordinator partners with members and families to identify supports and direct services that advance goals for health, employment, and independent or community living. They work with clinical and social support colleagues to address members’ physical, behavioral health, and long-term service needs; conduct face-to-face assessments; and apply authorization criteria for home- and community-based services, confirming that services are delivered and members’ needs are met. The schedule is 8:00 a.m.–5:00 p.m. Eastern Time, with no on-call duties. With management approval, a compressed work week may be available after one year. The employee must live in Shelby County, Tennessee. A valid driver’s license is required, and field coordinators must have a TB skin test. The role requires 24 months in position before the employee is eligible to apply for other internal positions. Various immunizations and/or associated medical tests may also be required, as is a digital literacy assessment.

Requirements

• At least 2 years of clinical experience is listed in the job qualifications; the introductory qualifications section lists 3 years of clinical-setting experience.
• Be a registered nurse with an active Tennessee license, or hold an active license in the state of residence if that state participates in the Nurse Licensure Compact; alternatively, hold a Master of Social Work and an active, unrestricted LCSW, LMSW, or LAPSW license.
• Live in Shelby County, Tennessee.
• Have a valid driver’s license.
• Have basic PC skills, including Microsoft Office and email.
• Demonstrate effective time-management skills.
• Have excellent oral and written communication skills.
• Have strong interpersonal and organizational skills.
• Have exceptional customer service skills.
• Complete a digital literacy assessment.
• Field coordinators must have a TB skin test.
• Various immunizations and/or associated medical tests may be required.
• Employees who routinely operate a company-owned, personal, or rental vehicle for company business must participate in the BCBST Driver Safety Program and comply with its requirements, including maintaining a valid driver’s license, applicable auto insurance, and an acceptable motor vehicle record.
• Remain in the role for 24 months before becoming eligible to apply for other internal positions.

Nice To Haves

• With management approval, the option to work a compressed work week after one year.

Responsibilities

• Partner with members and families to identify supports and direct services that meet personal goals for health, employment, and independent or community living.
• Collaborate with clinical and social support colleagues to address each member’s physical, behavioral health, and long-term service needs.
• Conduct thorough, objective face-to-face visits and assess members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living circumstances and needs.
• Use criteria to authorize appropriate home- and community-based services and confirm that services are being provided and members’ needs are being met.
• Travel to members’ homes for visits.
• Manage demands and requests from internal and external stakeholders.

What This Job Offers

• Job Type: Full-time