Choice Lead Case Manager

Housing Authority of Kansas City MO•Kansas City, MO

2d•Hybrid

About The Position

Directs, manages, and administers the Choice Case Management and Relocation Team, as well as, managing their own caseload that provides intensive case management to the families who formerly lived at Chouteau Courts. Assesses family’s needs, developing an individualized plan for each family member, providing resources and referrals as needed, and tracking referrals and the outcomes. The incumbent will track metrics and coordinate services with the United Way of Greater Kansas City.

Requirements

Good knowledge of pertinent HUD regulations and public housing management, and comprehensive knowledge of Authority policies and procedures.
Knowledge of Fair Housing, Equal Opportunity, and nondiscrimination laws and regulations.
Knowledge of the community, its resources, and dynamics applicable to the delivery of Housing Authority programs in assigned areas of responsibility.
Skill in representing the Housing Authority effectively in making presentations and conducting meetings with clients and community/public organizations.
Skill in understanding, applying, adopting, explaining, and interpreting complex regulations, policies, and procedures.
Considerable knowledge of social work and resources available through community service agencies.
Thorough knowledge of accepted consultation and interviewing techniques.
Ability to address the public and present information in a clear, concise, and convincing manner.
Ability to deal effectively with situations that require tact and diplomacy, yet firmness.
Knowledge of bio-psycho-social assessments.
Knowledge of Strengths Based Case management.
Ability to maintain a case load of approximately 50 families.
Ability to complete an ICP for each family member including all adults and children.
Ability to maintain a high level of ethical conduct regarding confidentiality and practices in a culturally competent manner.
Attend regular meetings with United Way partners and other community partners.
Must be able to maintain punctuality and attendance as scheduled.
Must possess a valid driver’s license.
Must be available for occasional overnight travel for training.
May be required to work an unusual work schedule.
Must pass employment drug screening and criminal background check.
Must work with the highest degree of confidentiality.

Nice To Haves

Supervisory experience is preferred.
Bi-lingual encouraged.
Cultural competence in working with low income and minority families is desired.

Responsibilities

Supervises daily activities of the Choice Case management team.
Develops Individualized Care Plans (ICP) including health; education; employment needs for each family member.
Provides assessment of the eligible resident to determine service needs.
Works with the resident on a daily basis using professional judgement and discretion to implement the team determined ICP, assisting the resident in achieving their goal.
Assists the resident in obtaining their needed services through referrals and related activities.
Partners with community agencies to develop resources that assist program participants with quality of life concerns and to promote self-sufficiency.
Provides crisis interventions to help program participants avert crisis and to develop strategies to recognize potential triggers and create more productive outcomes.
Utilizes ICPs to help families prepare for self-sufficiency and plans relocation services.
Assists program participants with finding community resources after relocation, such as employment opportunities and high performing schools.
Mediates relationships between landlord and residents; and works with Property Managers to alleviate resident issues.
Supports residents by guiding case managers in providing resources for employment, education, and health services.
Maintains program records on the LEARN (Efforts to Outcome) system by ensuring the records are in accordance with applicable standards and regulations, grant requirements, etc.
Acquires and provides the team detailed information regarding an assigned client to establish the foundation for the Individualized Integrated Care Plan.
Assists, monitors, and follows the family for five years which is for the duration of the Choice Initiative.
Leads team meetings to facilitate team building skills and other formats of staff development.
Responsible for coordination of quarterly meetings with program participants that provide updates on relocation and community services.
Works with community partners to build safe and sustainable housing and developments for displaced families.
Participates in data call with the HUD local and national offices.
Participates in the Paseo Gateway monthly meetings with other Choice Neighborhood Initiative stakeholders.
Partners with HCV department and property management to ensure that program participants have the necessary documents for housing applications and recertifications.
Maintains budget that provides financial aid and assistance for Choice families.
Develops monthly, quarterly, and annual statistics and reports for the Director of Resident Services and national and local HUD offices to satisfy that CNI grant metrics are being reached and maintained.
Accountable for consistent adherence to strong Authority standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Authority materials, supplies, resources, and other assets.