Children's Program Manager

Ketchikan Indian Community • Ketchikan, AK

21h • $79,757 - $119,636 • Onsite

About The Position

The Children’s Mental Health Program Manager provides leadership, oversight, and coordination for children’s behavioral health services and programs. This position is responsible for program development, staff supervision, regulatory compliance, quality improvement, and ensuring delivery of trauma-informed, culturally responsive, family-centered mental health services for children, youth, and families. The Program Manager supports clinical and operational excellence while promoting positive outcomes for clients, families, staff, and community partners. This role collaborates closely with schools, healthcare providers, tribal organizations, child welfare agencies, juvenile justice programs, and other community stakeholders.

Requirements

• Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle, working effectively with AI/AN populations.
• Knowledge of program development, management, and evaluation.
• Knowledge of child and adolescent behavioral health principles, practices, and evidence-based interventions
• Knowledge of child development, trauma-informed care, adverse childhood experiences, and family systems.
• Knowledge of mental health and substance use disorders affecting children and adolescents.
• Knowledge of staff supervision, training, coaching and professional development principles.
• Strong leadership, program management, and organizational skills.
• Strong assessment, problem solving, decision making, and critical thinking skills.
• Skilled in conflict resolution, de-escalation and addressing workplace or service-related concerns.
• Ability to adapt programs and services to meet changing community needs.
• Ability to exercise sound judgment and maintain composure in high-stress situations.
• Ability to provide responsible oversight and management of budgets.
• Effective oral and written communication skills with sensitivity to the lifestyles of targeted participants.
• Skills in operating personal computers using a variety of computer software.
• Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.
• Ability to maintain strict confidentiality and comply with applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.).
• Ability to learn and apply program/agency operating policies and procedures.
• Ability to manage multiple priorities and tasks concurrently and meet deadlines.
• Ability to work independently as well as with teams.
• Bachelors degree in social work, health administration, psychology, or other related field
• At least 5 years' experience in a behavioral health clinic setting or closely related field, with a demonstrated history of progressive leadership, Supervisory, and program management activities.
• A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis.
• Ability to achieve certification as required by the State of Alaska Qualified Addictions Professional.
• Proof of valid driver's license with acceptable driving record)

Nice To Haves

• Master's degree in social work, counseling, public health, or healthcare administration.
• 5 years in a supervisory position that includes staff supervision and program management
• Current licensure as a LCSW, LPC, or LMFT in the State of Alaska, or ability to achieve licensure within 6 months OR current certification as a BHA/P in the State of Alaska.
• Experience in community clinic preferred and a strong commitment to multi-disciplinary teamwork.

Responsibilities

• Provide day-to-day oversight of children’s mental health programs and services.
• Ensure programs operate in compliance with state, federal, Medicaid, grant, and accreditation standards including CARF requirements.
• Develop, implement, and monitor program policies, procedures, workflows, and service delivery models.
• Support program expansion, strategic planning, and continuous quality improvement initiatives.
• Monitor productivity, staffing levels, service utilization, and program outcomes.
• Assist with budget development and oversight of program expenditures.
• Ensure appropriate documentation, billing compliance, and timely submission of required reports.
• Supervise clinical and support staff within the children’s mental health program.
• Conduct hiring, onboarding, training, coaching, and performance evaluations.
• Promote a positive, collaborative, trauma-informed work environment.
• Support staff professional development, licensure requirements, and ongoing training needs.
• Provide guidance related to crisis intervention, clinical coordination, and case consultation.
• Ensure delivery of high-quality, client-centered, evidence-based behavioral health services.
• Support coordination of care among providers, schools, families, and community agencies.
• Promote family engagement and strengths-based treatment approaches.
• Monitor caseload distribution and service accessibility.
• Assist with management of high-risk cases, crisis response, and service barriers.
• Maintain compliance with HIPAA, CARF, AAAHC, confidentiality standards, Medicaid regulations, and state behavioral health requirements.
• Participate in audits, accreditation activities, and utilization reviews.
• Track quality indicators, incident reporting, client satisfaction, and program performance measures.
• Implement corrective action plans and quality improvement initiatives as needed.
• Develop and maintain partnerships within KIC, and with other community organizations, schools, healthcare providers, and tribal entities.
• Represent the organization at meetings, coalitions, and community events.
• Assist with outreach, education, and advocacy related to children’s behavioral health services.
• Other related duties as assigned.

Benefits

• May be required to possess and maintain a valid driver's license or capable of obtaining one, as well as be insurable by KIC’s company insurance.
• KIC is a Drug-Free Workplace. All employees must adhere to KIC drug and alcohol policies and procedures to ensure a safe workplace.
• Employees must pass a pre-employment and subsequent random and/or for-cause drug and alcohol screening to be eligible for and maintain employment.
• KIC has several positions that must comply with the P.L. 101-630 Indian Child Protection and Family Violence Protection Act (ICPA); all employment offers in the "covered" classification are conditional until KIC has received a federal criminal background check verifying eligibility to work in these programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior