Children's Club Supervisor

GATE HR•Ponte Vedra Beach, FL

About The Position

Ponte Vedra Inn & Club is seeking an enthusiastic, service-driven Children's Club Supervisor to help oversee daily operations of The Reef Children's Club, located within the resort's Sports Club facility. Reporting to the Children's Club Manager, this leadership role supports day-to-day operations, supervises team members, maintains safety and service standards, and creates exceptional experiences for children, families, members, and guests. The supervisor helps ensure The Reef operates to high standards of hospitality, engagement, and child safety while fostering a welcoming, fun, and enriching environment.

Requirements

Ability to read, write, speak, and understand English.
Minimum two years of experience in a luxury club, resort, hospitality, childcare, recreation, or related environment.
At least one year of supervisory or management experience.
Experience working with children ages six months through twelve years.
Valid driver's license.
CPR, AED, and First Aid certification, or ability to obtain certification upon hire.
Strong leadership, communication, interpersonal, and organizational skills.
Knowledge of childcare operations, child development principles, and safety procedures.
Understanding of operating and capital budget concepts.
Ability to multitask effectively in a fast-paced, family-focused environment.
Strong customer service skills and a passion for hospitality.
Ability to communicate effectively with members, guests, children, parents, and team members.
Ability to walk throughout the property for extended periods.
Ability to lift, carry, and move up to 35 pounds.
Ability to work indoors and outdoors in varying weather conditions.
Ability to stand, bend, reach, and remain active throughout scheduled shifts.

Nice To Haves

Bachelor's degree in a related field.
Experience with reservation systems, point-of-sale software, and Microsoft Office.

Responsibilities

Assist in the daily operation of The Reef Children's Club.
Lead by example while upholding Forbes Five-Star hospitality standards.
Supervise, coach, train, and support Children's Club team members.
Assist with hiring, onboarding, scheduling, payroll administration, and performance management.
Maintain a safe, clean, organized, and engaging childcare environment.
Ensure compliance with childcare safety policies, sanitation standards, and emergency procedures.
Plan and participate in age-appropriate games, crafts, educational activities, camps, and special events.
Build meaningful relationships with children, parents, members, and guests through personalized service.
Resolve member and guest concerns professionally and promptly.
Monitor staffing levels to support service excellence while maintaining labor efficiency.
Maintain inventory levels for toys, games, crafts, and childcare supplies.
Process reservations, check-ins, check-outs, and point-of-sale transactions accurately.
Maintain reception and childcare areas in a welcoming and professional condition.
Answer phones, respond to inquiries, and provide assistance in accordance with Forbes Five-Star service standards.
Develop proficiency with reservation, childcare management, and point-of-sale systems.
Ensure children are released only to authorized parents or guardians.
Identify and report safety concerns immediately while promoting a culture of safety.
Stay informed on childcare trends and assist with implementing programs that enhance the member experience.
Support Children's Club and Sports Club operations through additional responsibilities as assigned.

Benefits

Competitive pay.
Paid time off, including vacation, holidays, and sick time.
Medical, dental, vision, life insurance, and disability coverage for eligible team members.
401(k) with company match.
Flexible scheduling opportunities.
Complimentary parking and employee dining café.
Five-Diamond service training and professional development opportunities.
Certifications and continuing education opportunities.
Complimentary uniform dry-cleaning services.
Career growth and advancement opportunities throughout Gate Hospitality Group.
Preferred lodging rates.
Discounted golf and select recreational amenities.