Children's Case Manager

Mountain Home Montana•Missoula, MT

10h

About The Position

Mountain Home is seeking a Children’s Case Manager (CCM) to improve outcomes, experiences, and value for families served. The CCM provides comprehensive case management to children ages 0–18 through individual treatment plans, case coordination, and advocacy, and connects children with medical, social, educational, vocational, and recreational services. Services are delivered primarily in the community or clients’ homes, with frequent local travel. The role includes direct client support, coordination with staff and therapists, referrals, transportation and advocacy at appointments, documentation, billing, and discharge planning. The position is full-time at 32 hours per week and is non-exempt and non-shift. Approximately 80% of work is performed in the community, client homes, or office; local travel using company vehicles takes approximately 30% of weekly work time. The role reports to the Clinical Director. Mountain Home is a Missoula nonprofit whose mission is to provide a safe home and nurturing community where young mothers discover their strengths and children thrive. Its holistic model integrates supportive housing, mental health care, employment and education support, trauma-informed childcare, and other services.

Requirements

Bachelor’s degree in social work, psychology, rehabilitation counseling, education, vocational rehabilitation, a similar field, and/or related experience.
At least 2–3 years of experience in supported employment, vocational rehabilitation, mental health services, or related fields.
Familiarity with social services in the Missoula community.
Strong organizational and time-management skills, including the ability to manage a caseload, track information accurately, meet documentation and billing timelines, and prioritize competing demands.
Ability to maintain professionalism and high ethical standards and to engage respectfully with colleagues and participants.
Ability to communicate clearly, professionally, and with cultural sensitivity, and to build relationships with people across lines of difference.
Ability to stay calm under pressure, regulate emotions, adapt to change, and work without direct supervision.
Understanding of trauma-informed, strengths-based care and the relationship between trauma and behavioral, physical, and mental health conditions, including substance use.

Nice To Haves

Experience working with individuals with mental health conditions, disabilities, or other barriers to employment.
Familiarity with the Individual Placement and Support (IPS) model or similar evidence-based employment programs.
Certification in Supported Employment (CESP) or related credentials.
CPR/First Aid certification, or willingness to obtain it within a designated time frame.
State-specific licensure or certification, such as Licensed Professional Counselor or Licensed Social Worker.

Responsibilities

Meet weekly with clients for case management and maintain client files.
Provide direct client support, including assistance with paperwork, goal planning, and skill-building.
Build rapport with clients while maintaining professional boundaries.
Provide services primarily in the community or clients’ homes.
Provide staff with client histories and special requirements and host team meetings.
Make referrals to services such as mental health services and parenting support.
Communicate with clients’ therapists for care coordination and treatment planning.
Provide transportation and advocate for clients at appointments.
Complete and oversee the discharge process for assigned clients.
Record dates, times, and progress notes for meetings accurately and within required timelines in the electronic health record system.
Meet billing-hour expectations and documentation timelines.
Attend required meetings and training and meet regularly with the supervisor.
Complete other appropriate and job-related tasks as assigned.