Children's Case Manager
About The Position
Mountain Home is seeking a Children’s Case Manager to improve outcomes and experiences for families served. The position provides comprehensive case management to children ages 0–18 through individual treatment plans, case coordination, and advocacy. The manager connects children with medical, social, educational, vocational, and recreational services, and provides direct support such as paperwork assistance, goal planning, and skill-building. Services are provided primarily in the community or clients’ homes, with frequent local travel. The role also includes maintaining client records and documentation, coordinating with staff and therapists, making referrals, providing transportation and appointment advocacy, and managing client discharges. This is a non-exempt, non-shift, full-time position scheduled for 32 hours per week. Approximately 80% of work is performed in the community, clients’ homes, or the office; frequent local travel takes approximately 30% of weekly time using company vehicles. The role reports to the Clinical Director. The pay range is $19.50–$24.50, based on experience, education, and training. Mountain Home is a Missoula nonprofit whose mission is to provide a safe home and nurturing community where young mothers discover their strengths and children thrive. Its holistic model includes supportive housing, mental health care, employment and education support, and trauma-informed childcare.
Requirements
- Bachelor’s degree in social work, psychology, rehabilitation counseling, education, vocational rehabilitation, or a similar field and/or related experience.
- At least 2–3 years of experience in supported employment, vocational rehabilitation, mental health services, or related fields.
- Familiarity with social services in the Missoula community.
- Strong organization and time-management skills, including managing a caseload, tracking information accurately, meeting documentation and billing deadlines, and prioritizing competing demands.
- Ability to stay calm under pressure, regulate emotions, adapt to change, and work flexibly.
- Professionalism, high ethical standards, respectful conduct, and commitment to an equitable and inclusive environment.
- Ability to communicate clearly, professionally, and with cultural sensitivity; listen actively; and build relationships across lines of difference.
- Understanding of trauma-informed, strengths-based care and the relationship between trauma and behavioral, physical, and mental health conditions, including substance use.
- Reliable completion of scheduled hours and required tasks.
Nice To Haves
- Experience working with individuals with mental health conditions, disabilities, or other barriers to employment.
- Familiarity with the Individual Placement and Support (IPS) model or similar evidence-based employment programs.
- Certification in Supported Employment (CESP) or related credentials.
- CPR/First Aid certification, or willingness to obtain it within a designated time frame.
- State-specific licensure or certification, such as Licensed Professional Counselor or Licensed Social Worker; preferred but not required depending on program needs.
Responsibilities
- Meet weekly with clients for case management and maintain client files.
- Provide direct client support, including assistance with paperwork, goal planning, and skill-building.
- Build rapport with clients while maintaining professional boundaries.
- Provide services primarily in the community or clients’ homes.
- Share client history and special requirements with staff and host team meetings.
- Make referrals to other services, including mental health and parenting services.
- Communicate with clients’ therapists to coordinate care and treatment planning.
- Provide transportation and advocate for clients at appointments.
- Complete and oversee the discharge process for assigned clients.
- Record meeting dates, times, and progress notes accurately and within required timelines in the electronic health record system.
- Meet billing-hour expectations and documentation timelines.
- Attend required meetings and training and meet regularly with the supervisor.
- Perform other appropriate, job-related tasks as assigned.
Benefits
- Dental, vision, life, and short-term disability insurance.
- Employee Assistance Program (EAP).
- SIMPLE IRA match of 3%.
- Paid time off.
- Additional benefits (“and much more”).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
