Children's 7-17 Coordinator - Buttermilk Ski & Snowboard School
About The Position
The Aspen Snowmass Ski & Snowboard School is a collection of world class Pros who are committed to cultivating exceptional experiences that inspire journeys within. Our Pros know more than just teaching; they deliver acclaimed services, forge deep personal connections, and create new perspectives. The Aspen Academy is dedicated to talent development and offers industry leading training that supports our commitment to excellence. Through the Academy, Pros have the opportunity to gain a holistic instructor education. The Supervisor leads and supports Pros, indoor staff, and fellow supervisors to ensure exceptional guest service and operational excellence. The ideal candidate fosters a culture of professionalism, collaboration, and trust while promoting excellence in instruction and service. By building a supportive and high-performing team, the Supervisor enhances operational efficiency, guest satisfaction, and Pro retention. This position reports to the General Manager.
Requirements
- High School Diploma or equivalent required, college degree preferred
- Minimum of 5 seasons in the snow sports industry required
- Minimum current PSIA/AASI level 2 certification, or foreign equivalent, required
- Proficiency in computer programs including point of sale systems, scheduling software, and Microsoft Office Suite
- Advanced understanding of ski/snowboard technique and teaching methodology
- Familiarity with ski & snowboard school operations, including scheduling, lesson assignments, and guest experience management
- Knowledge of safety protocols, risk management, and emergency response procedures
- Ability to oversee scheduling, reporting, and record keeping
- Proven leadership skills with the ability to motivate and manage a diverse team
- Excellent guest service skills, with the ability to handle guest inquiries, complaints, and feedback professionally
Nice To Haves
- Current trainer status preferred
Responsibilities
- Organize and prioritize operational requirements based on departmental SOP’s, end of season analysis, and prescribed initiatives
- Supervise, schedule and staff a team of Pros to meet daily operational needs while ensuring scheduling accuracy throughout the season
- Promote excellence in guest service by evaluating guest experiences and addressing concerns as they arise.
- Maintain an active on-hill presence, engaging with Pros and guests while observing guest experience and Pro performance at key times each day.
- Lead employee recognition efforts, performance management, and disciplinary actions
- Mentor and provide guidance to Pros, including Academy training, PSIA certification, Stage IV progression, and Trainer pathway mentorship
- Collaborate with other departments to ensure seamless operations and enhance product knowledge
- Support ski school operations by assisting sales and reservations, payroll, and other teams as needed
- Promote and uphold a strong culture of risk management through clear communication and adherence to safety protocols
- Act in the best interest of ASC in growth and protection of current ASC business, including sales and investigating underground teaching
- Conduct a thorough end-of-season analysis to assess individual and departmental strengths and opportunities, contributing to off-season evaluation and planning.
- Other duties as assigned
Benefits
- Paid Time Off Programs
- Paid Leave Programs
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
