DMH Child Youth and Family Case Manager - Human Services Coordinator I - Brockton

Commonwealth of Massachusetts•Brockton, MA

17d•Hybrid

About The Position

The Department of Mental Health (DMH) Child Youth and Family Services at the Brockton Site Office is seeking a candidate to provide Case Management services for eligible youth under age 22, with the majority of the caseload below age 18. The successful candidate will possess knowledge and a desire to work with youth with mental health needs and their families to promote recovery and connection to community-based services. As Southeast Area CYF staff, the Case Manager will provide assessment, outreach, support, and service coordination to DMH authorized individuals by promoting DMH’s philosophy of recovery, trauma-informed care, and person, youth, and family-centered choices. The work schedule is Monday through Friday, 8:30 am to 5:00 pm (40 hours/week).

Requirements

Knowledge of psychosocial problems, types and symptoms of those with mental and emotional disorders.
Knowledge of the principles, practices, and techniques of counseling, interviewing, crisis intervention, motivation, and reinforcement.
Knowledge of the types of programs and services available to the mentally ill population.
Ability to understand, explain, and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing agency and Site activities.
Ability to make case assessments by examining records and documents and through questioning and observing clients.
Ability to communicate effectively orally and in writing, giving clear, accurate instructions.
Ability to make decisions, act quickly, and maintain a calm manner in stressful or emergency situations.
Current and valid Massachusetts Class D (or equivalent from another state) Motor Vehicle Operators license required.
Three (3) years of full-time or equivalent part-time, professional experience in human services work or social work.
Travel is required.
Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Nice To Haves

Master’s degree in human services field, preferably in psychology or social work.
3+ years of experience in child/adolescent behavioral health services.
Experience working with youth and their families in community and home-based settings.
Multilingual fluency.

Responsibilities

Provide case management services for eligible youth under age 22, with the majority of the caseload below age 18.
Engage families/guardians in the process to align with CYF Family Collaboration Principles.
Provide creative engagement strategies including regularly scheduled face-to-face contact in accordance with the needs of the person served, family, and other community providers to engage and sustain involvement in attaining the individual’s goals and maintaining community tenure.
Work with a team of internal and external providers and family to ensure integrated planning and service provision.
Prepare and maintain documentation according to DMH regulations and Electronic Health Record (EHR) business rules, including progress notes and other required documentation to ensure accountability and effective and efficient service delivery.
Provide regularly scheduled visits that occur in the client’s home or usual place of residence, as appropriate, and monitors the safety of the environment.
Coordinate/interact with multi-service/system teams (family, team, school, other state and community systems), organize, schedule, facilitate (through regularly scheduled meetings/telephone contacts), coordinate, and monitor service implementation.
Plan, convene, and chair meetings of the client’s care planning team to discuss Individual Service Plan effectiveness and modifications, coordinate service delivery, and other assistance.