Child & Family Services Case Manager
About The Position
The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being & Protection, Bureau of Child Protective Services, is hiring a Child & Family Services Case Manager for the Des Moines Service Area based out of Polk County HHS (2309 Euclid Avenue, Des Moines, IA 50310) covering Des Moines and surrounding areas. As a Child & Family Services Case Manager, you’ll walk alongside families after their initial assessments, helping them navigate challenges and build stronger, safer futures together. This role is all about building trust and fostering growth. You’ll coordinate services and resources tailored to each family’s needs, monitor progress and celebrate milestones, support permanency planning to ensure children have stable, loving homes, advocate for families through collaboration with service providers and legal partners, and help address underlying issues and promote reunification whenever possible. Unlike short-term or emergency roles, ongoing case management allows you to become a steady, compassionate presence in a family’s life—someone they can count on. You’ll be part of their journey, helping shape a future filled with safety, support, and possibility.
Requirements
- Graduation from an accredited four-year college or university; OR the equivalent of four years of full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems; OR an equivalent combination of education and experience substituting the equivalent of one year of full-time qualifying work experience for one year (thirty semester or equivalent hours) of the required education to a maximum substitution of four years.
- Engagement and advocacy skills
- Crisis management skills
- Oral and written communication skills
- Observational, critical thinking and analytical skills
- Prioritization and time management skills
- Valid driver’s license required
- Background check required
Nice To Haves
- Telework may be available after a 6-month probation
Responsibilities
- Assess risk and safety factors affecting children and families in a variety of settings
- Schedule and conduct monthly in-home visits with parents and children
- Complete timely and accurate documentation, including case notes and court reports
- Attend court hearings and testify as required
- Respond to crisis situations with urgency, offering immediate support and stabilizing interventions
- Collaborate with legal professionals, law enforcement, treatment providers, and other community partners
- Manage a diverse and dynamic caseload with flexibility and analytical reasoning
- Coordinate services and resources tailored to each family’s needs
- Monitor progress and celebrate milestones, big and small
- Support permanency planning to ensure children have stable, loving homes
- Advocate for families through collaboration with service providers and legal partners
- Help address underlying issues and promote reunification whenever possible
Benefits
- Health, Dental, and Vision Coverage
- Paid Time Off (vacation, sick leave, paid holidays)
- Retirement Plans (IPERS, Retirement Investors Club)
- Flexible Spending Accounts (medical and dependent care expenses)
- Life insurance
- Free long-term disability insurance
- Employee Assistance Program
- Employee Discount Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
