Child Welfare Specialist Trainee 1-3 (Child Safety Response Center)
About The Position
The Child Safety Response Center (CSRC) serves as the first point of contact for individuals reporting concerns of child abuse, neglect, or other child welfare issues. Operating as a 911-style call center for child abuse and neglect, the CSRC receives and assesses reports through phone calls, electronic submissions, and other communication channels. Customer Service Representatives (CSRs) gather critical information, assess the nature and urgency of each situation, and ensure the appropriate personnel and resources are notified in a timely and accurate manner. This role is essential to supporting the safety and well-being of children through prompt, thorough screening, assessment, and referral. The position requires strong communication, sound decision-making, attention to detail, and the ability to multitask effectively in a fast-paced, high-stress environment. If you're driven, collaborative, and ready to make an impact—this could be the opportunity for you!
Requirements
- Three years of experience in child welfare; OR Six years of full-time work experience in any field; OR A bachelor’s degree.
- Possession of a high school diploma or equivalent.
- A current driver's license and access to a personal vehicle.
- Must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).
Nice To Haves
- Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Responsibilities
- Receive and screen intake reports via phone, mail, fax, or email.
- Gather sufficient information needed to make an appropriate and sound decision at intake.
- Complete the required forms, conducts thorough search via agency data systems and inputs reported information into data systems.
- Provide quality customer service through the use of listening skills, interviewing skills and through the provision of information relative to community resources.
- Attends and participates in formalized training programs and seminars relative to child abuse/neglect and investigative techniques.
- Performs other duties as assigned.
Benefits
- Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
