Child Welfare Fiscal Operations Analyst

Public Consulting Group•Harrisburg, PA

4d•Hybrid

About The Position

The Child Welfare Fiscal Operations Analyst is based in PCG’s Harrisburg, Pennsylvania office and is primarily responsible for daily, weekly, monthly, quarterly, and annual operations for the Child Welfare Random Moment Time Study (RMTS). The role provides technical assistance and customer support to county personnel and other stakeholders, applies relevant policies and procedures to real-world questions, identifies compliance and process errors, and recommends best practices. The analyst also supports quality assurance, reporting, data analysis, and the timely delivery of contractual requirements. The position may be hybrid based on performance, with availability to work in the office as needed, including to provide coverage for same-day requirements. The analyst may be cross-trained to support other project units, and occasional travel may be required. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional work past 5:00 p.m. may be necessary to meet a deadline. Reliable personal transportation is required for occasional trips to the post office and other coverage needs. The role also involves transporting quarterly mailings, occasionally moving files, safely lifting up to 50 pounds, and reading cursive handwriting. PCG offers a compensation range of $46,100–$65,700. Benefits listed include medical and dental care benefits, a 401(k), PTO, parental leave, and bereavement leave. PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

Requirements

Bachelor’s degree or higher; preferably in business, accounting, social work, public policy, or a closely related field.
At least three years of relevant work experience in a corporate or office setting.
At least three years of experience communicating with a variety of internal and external stakeholders.
Experience with Microsoft Office applications.
Strong verbal and written communication skills.
Ability to provide customer service support by phone and email.
Attention to detail and ability to learn quickly.
Time-management and organizational skills, including the ability to manage deadlines and prioritize concurrent assignments.
Ability to work independently and as part of a team.
Analytical skills, including the ability to analyze and organize data.
Ability to troubleshoot customer and system issues.
Ability to present information effectively and respond to questions from project managers, clients, and colleagues.
Reliable personal transportation.
Ability to occasionally work past 5:00 p.m. when necessary to meet a deadline.
Ability to safely lift 50 pounds, assist with transporting quarterly mailings to the post office, and occasionally help move files.
Ability to read cursive handwriting.

Nice To Haves

Experience with SQL queries.
Experience with Visual Basic.

Responsibilities

Adhere to contractual time frames for responsiveness and submission of deliverables.
Provide technical assistance to county personnel, identify compliance errors, recommend best practices, and apply relevant policies and procedures.
Assist stakeholders with rosters and generate and disseminate quarterly study samples to participating agencies.
Produce high-quality reports.
Perform daily quality control on processed responses, identifying compliance and process errors and reviewing related correspondence.
Update and maintain contact information for 134 participant agencies throughout Pennsylvania.
Provide OCYF and the Quality Assurance team with weekly RMTS samples for QA reviews and track results to ensure review-based corrections are received.
Communicate with county-based stakeholders to respond to queries and resolve errors.
Respond to requests from OCYF, PCG, and county stakeholders in a timely and professional manner.
Manage customer service requests by email and telephone concerning time studies and related processes.
Produce monthly, quarterly, and ad hoc reports from system data to meet client and team deliverables; assist with annual reporting as needed.
Analyze monthly and quarterly time study results and responses according to project procedures.
Analyze system response data promptly, provide analysis to project managers for review, and facilitate timely feedback to clients to support future data quality.
Identify opportunities to develop and document processes and procedures, including instruction sets, quality assurance test processes, and procedure manual updates.
Assist with updating policy and training materials as needed.
Follow up on errors and targeted responses.
Provide coverage for same-day and next-day contractual requirements, which may include post office trips and clerical functions.
Cross-train to support other project units as needed.