Child Welfare Fiscal Operations Analyst

Public Consulting Group•Harrisburg, PA

6d•$46,100 - $65,700•Hybrid

About The Position

The Child Welfare Random Moment Time Study (RMTS) Analyst is based in PCG’s Harrisburg, Pennsylvania office and is primarily responsible for ongoing daily, weekly, monthly, quarterly, and annual RMTS operations. The role is intended to be hybrid contingent on performance, with the ability to work in the office as needed, including to provide coverage for same-day requirements. The analyst may also be cross-trained to support other project units. The position requires careful quality control, technical assistance to stakeholders, recommendations to the client, and support for the team in meeting same-day and next-day contractual requirements. Technical assistance includes applying policy to real-world scenarios, communicating professionally, and providing user support. Occasional trips to the post office and coverage of clerical functions may be required, so reliable personal transportation is required. Occasional travel may also be required. The position is scheduled Monday through Friday, 8 a.m. to 5 p.m., and may occasionally require work past 5 p.m. to meet a deadline. It requires safely lifting up to 50 pounds, assisting with quarterly mailings and moving files, and reading cursive handwriting. Compensation range: $46,100–$65,700. PCG offers medical and dental care benefits, a 401(k), PTO, parental leave, and bereavement leave.

Requirements

Bachelor’s degree or higher; business, accounting, social work, public policy, or a closely related field is preferred.
At least three years of relevant work experience in a corporate or office setting.
At least three years of experience communicating with a variety of internal and external stakeholders.
Experience with Microsoft Office applications.
Strong verbal and written communication skills.
Ability to provide superior customer service by phone and email.
Attention to detail and ability to learn quickly.
Time-management and organizational skills, including managing deadlines and prioritizing concurrent assignments.
Ability to work independently and as part of a team.
Analytical skills, including the ability to analyze and organize data.
Ability to troubleshoot customer and system issues.
Ability to present information effectively and respond to questions from project managers, clients, and colleagues.
Reliable personal transportation.
Ability to occasionally work past 5 p.m. when needed to meet a deadline.
Ability to safely lift 50 pounds and assist with transporting quarterly mailings and occasionally moving files.
Ability to read cursive handwriting.

Nice To Haves

SQL query experience.
Visual Basic experience.

Responsibilities

Adhere to contractual time frames for responsiveness and submission of deliverables.
Provide technical assistance to county personnel, identify compliance errors, recommend best practices, and apply relevant policies and procedures.
Assist stakeholders with rosters to generate and disseminate quarterly study samples to participating agencies.
Produce high-quality reports.
Perform daily quality control of processed responses, including identifying compliance and process errors and reviewing related correspondence.
Update and maintain the contact list for 134 participant agencies throughout Pennsylvania.
Provide RMTS samples to OCYF and the Quality Assurance team for weekly QA reviews and track results to ensure review-based corrections are received.
Communicate with county-based stakeholders to respond to queries and resolve errors.
Respond to requests from OCYF, PCG, and county stakeholders in a timely and professional manner.
Manage customer service requests about time studies and related processes by email and telephone, responding in a timely and professional manner.
Produce monthly, quarterly, and ad hoc reports from systems data; assist with annual reporting as needed.
Analyze monthly and quarterly time study results and responses in accordance with project procedures.
Analyze system response data and provide analysis to project managers for review; facilitate timely client feedback to support future data quality.
Identify opportunities to develop and document processes and procedures, including instruction sets, quality assurance test processes, and procedure manual updates.
Assist with updating policy and training materials.
Follow up on errors and targeted responses.