Child Support Technician (Enforcement Technician) (4850-12)

Hamilton County, Ohio•Cincinnati, OH

5d•Hybrid

About The Position

This position involves interviewing obligees and obligors to determine services needed, explaining their rights and responsibilities, and documenting case information using the Support Enforcement Tracking System (SETS). The role requires verifying demographic data, maintaining production standards, setting up new cases, researching case information, and preparing reports and paperwork for court orders. Responsibilities also include verifying and updating financial balances, processing payments, negotiating arrearage amounts, computing current support, responding to inquiries, and collaborating with other divisions and states on interstate actions. The technician must adhere to confidentiality laws, demonstrate professional behavior, and submit statistical reports. Additionally, the role involves reviewing and updating the Child Support Enforcement Manual, computing arrearages, completing random moment sample data, and appearing at state and court hearings. Continuous learning through staff meetings, conferences, training sessions, and workshops is expected.

Requirements

Associate degree or equivalent of an associate degree (94 credit hours); OR two (2) years Job & Family Services experience.
OR four (4) years' experience in customer service or collections work; or equivalent.
Knowledge of principles of interviewing.
Knowledge of federal and state laws and rules governing public assistance and child support.
Knowledge of agency policies and procedures governing assigned area.
Knowledge of case preparation techniques.
Knowledge of effective oral communication.
Knowledge of technical writing.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to calculate fractions, decimals and percentages.
Ability to use proper research methods in gathering data.
Ability to gather, collate and classify information about data, people or things.
Ability to handle sensitive inquiries from and contacts with officials and general public.
Ability to prepare meaningful, concise and accurate reports.
Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems: State Automated Child Welfare Information System (SACWIS), State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years, Ohio Bureau of Criminal Identification Investigation (BCI), FBI National Sex Offender Public website (WWW.NSOPW.Gov).

Nice To Haves

Support Enforcement Tracking System (SETS)

Responsibilities

Interviews obligees and obligors at the CSEA as necessary for determination of services needed.
Explains to obligees and obligors their rights and responsibilities, the responsibilities of the CSEA, and provides written notice of same when required by ODJFS.
Using the Support Enforcement Tracking System (SETS), completes documentation with respect to all aspects of processing a case, i.e., case narratives (automated or manual), referrals to other units or agencies, historical case profiles, etc.
Verifies obligee and obligor demographic data.
Maintains production standards for case processing and interviewing.
Sets up new cases.
Researches and reviews case information to process referrals, defaults, client complaints, etc., using all automated and manual resources available.
Issues investigative reports, findings and recommendations to the court.
Recommends contempt citations.
Prepares paperwork for court orders, entries, affidavits, petitions, etc.
Verifies balances via audits and distributions.
Updates financial balances based on court findings and administrative reviews.
Receives and posts payments.
Monitors and adjusts financial accounts to ensure proper disbursement of payments.
Negotiates/mediates with obligees and obligors on amounts to be paid on arrearages.
Computes current support using the mandated State Child Support Guidelines.
Receives and responds to telephone calls and correspondence.
Works in conjunction with the Family and Adult Assistance Division when CSEA cases have a record of public assistance.
Works in conjunction with the Children’s Services division for cases involving IV-E custody.
Works in conjunction with other states to initiate and respond to interstate actions in order to comply with the Uniform Interstate Family Support Act (UIFSA).
Schedules/reschedules clients for appointments.
Compiles with confidentiality law and regulation.
Demonstrates courteous and professional behavior to clients and co-workers.
Compiles and submits to line supervisors all statistical and activity reports as scheduled.
Reviews and updates Child Support Enforcement Manual as needed.
Computes arrearages owed to the Ohio Department of Human Services.
Completes random moment sample RMS data for submission to RMS coordinator.
Appears at state hearings and court hearings.
Attends staff meetings to discuss regulations and any revisions in procedures.
Attends conferences, training sessions and workshops to give or receive information pertaining to CSEA operations.
Performs other related duties as assigned.

Benefits

Highly Competitive Employee Benefits
Generous Paid Time Off
11 Paid Holidays
Immediately Begin Accruing Paid Vacation and Sick Time
Earned Personal Days
Paid Parental Leave
Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option
Highly Competitive and Comprehensive Benefits Package
Medical
HRA
Dental
Vision
Employer-Paid Life Insurance
Long-Term Disability
Tuition Reimbursement
Public Service Loan Forgiveness Eligibility
Free On-Site Parking
Wellness Incentives
Robust Employee Assistance Program
Access to Free Medical and Rx through Marathon Health
Expansive Behavioral and Mental Health Resources