Child Support Supervisor

YOUNGWILLIAMS INC•Jefferson City, MO

About The Position

The Child Support Supervisor leads and directs a team of case initiation and mailroom specialists to help ensure project, unit, and team goals are met and child support cases move through the intake process in a timely manner. The role oversees team workflow and processing in accordance with contractual requirements, supports staff development and performance, and contributes to operational policies, quality control, and community relations.

Requirements

High school diploma or GED required.
At least two years of supervisory experience or experience in a leadership capacity.

Nice To Haves

Bachelor's degree in a related field preferred.
Child support experience preferred.

Responsibilities

Plan, organize, define, and review the work and workflow of mailroom and case initiation specialists to ensure timely processing in accordance with contractual requirements.
Collaborate with the Manager to set team goals and expectations.
Evaluate performance, identify training needs, provide feedback, and coach and counsel team members.
Identify problems proactively and implement solutions to current and long-term issues.
Receive, respond to, and resolve hotline supervisor calls.
Work with management to develop policies and procedures for daily operations.
Guide assigned staff on policies and procedures.
Assist with quality control reviews within the team.
Maintain positive working relationships with State personnel.
Attend and participate in management meetings.
Post unit production statistics regularly.
Assist project management with community outreach activities and establishing and maintaining good community relations.
Protect the confidentiality and security of all case information.
Maintain regular and timely attendance.
Perform other duties as assigned.