Child Support Specialist-Lead

Dodge County • Juneau, WI

9h • Onsite

About The Position

This is a Full Time, Non-Exempt position in the Child Support Department. The starting wage range is $29.73/hr. - $32.74/hr. The position is open until filled. Dodge County offers a generous benefits package.

Requirements

• Knowledge and ability to enter and/or retrieve data in the State of Wisconsin Kids Information Data System (KIDS), and other systems, such as, but not limited to, CARES/CWW, DOT, CCAP, WAMS, WISACWIS, DIHLR, Vital Records, CLEAR, and various state department policy and procedures.
• Ability to obtain information and guidelines from the Bureau of Child Support Resource page.
• Knowledge, skill, and ability to understand and use legal terminology, legal format, and processes.
• Knowledge of standard and legal office practices, procedures, and clerical techniques.
• Knowledge of Wisconsin Statutes and ongoing statutory changes, procedural changes, and form changes.
• Skill to take notes and accurately incorporates essential details in preparing legal documents.
• Ability to prepare Court documents in a timely and accurate manner.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
• Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Knowledge of current office practices and procedures; knowledge of the operation of standard office equipment and software.
• Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position.
• Ability to perform mathematical calculations required of this position.
• Ability to communicate clearly, concisely, and effectively in English in both written and verbal form.
• Skill in researching and understanding complex written materials.
• Ability to prepare and maintain accurate and concise records and reports.
• Ability to apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
• Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
• Ability to handle sensitive interpersonal situations calmly and tactfully.
• Ability to maintain professionalism at all times.
• Ability to maintain effective working relationships with individuals within and outside the organization.
• Ability to maintain confidentiality and discretion concerning business-related files, reports and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.

Responsibilities

• Trains new employees and coordinates cross-training opportunities.
• Coaches and mentors staff to meet goals and maintain motivation.
• Works with Director to develop and maintain training materials for new and experienced staff.
• Ensures all staff are up to date on required training.
• Organizes, leads, and guides assigned department staff to assist in the completion of scheduled work accurately and on time.
• Assists staff in solving complex, non-routine problems.
• Monitors the outcome of work performed by other Child Support Specialists.
• Reviews, researches, and assesses applications received or referrals for child support or medical support orders and enforcement.
• Drafts, composes, enters and processes legal documents such as Motions/Affidavits, Stipulations, Judgments/Orders, Order to Show Cause, Warrants and Income Withholding Orders as required to establish and enforce child support.
• Conducts investigative activities to locate absent parents.
• Explains agency role and procedures to clients.
• Refers clients to other resources, programs and agencies with appropriate.
• Documents contacts, correspondence and records all actions taken for each case in KIDS in accordance with the Bureau of Child Support.
• Reviews and interprets financial information to determine appropriate child support obligations pursuant to Wisconsin State statutes and child support guidelines.
• Determines the availability of medical insurance.
• Negotiates settlement agreements with parents and attorneys.
• Discusses stipulating to a medical support and/or child support order prior to scheduled court date, including other orders necessary to provide a full range of enforcement services.
• Prepares necessary legal documents for scheduled Court hearings.
• Reviews orders following hearing and prepares income withholding order.
• Prepares legal documents for interstate enforcement and establishment.
• Works with other states, facilitating enforcement and establishment.
• Attends court hearings, take notes, and testifies if summoned.
• Maintains the Most Wanted Program and updates and maintains department webpage in accordance with county social media guidelines.
• Manages the Foster Care caseload for establishment and enforcement.
• Monitors and enforces child support orders and payment records to ensure compliance of child support guidelines.
• Communicates with clients, attorneys, employers, and other related persons regarding case concerns via telephone calls or in office.
• Processes appropriate reviews of Court orders, confirming relevant items such as shared-time placement, split custody and serial family payers and bringing to resolution by Stipulation or Court hearings.
• Implements and maintains administrative lien process, account seizure and alternative payment plans.
• Maintains case files in KIDS, e-filing and electronic files in office.
• Attends trainings, round tables, seminars and meetings as required and approved by Department Director.
• Provides backup assistance to other department personnel as needed.
• Other duties as assigned.

Benefits

• Paid Time Off (PTO) – available for use after 30 days of employment
• 10 observed paid holidays
• Health, Dental, Vision Insurance
• Health Savings Account (HSA) – with employer contributions - HRA
• Life insurance, Long-term disability, Short-term disability and Flex spending
• Participation in the Wisconsin Retirement System (WRS) – an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed