CHILD SUPPORT SPECIALIST
About The Position
The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as a Child Support Specialist. This position is responsible for front desk duties that include heavy direct client contact handling face-to-face inquiries with the public; providing support to Child Support Case Managers, including ordering documents, conducting research and analysis, interviewing parties related to a case, prioritizing case management activities, and updating the automated case management system. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Requirements
- Computer software applications, i.e. Microsoft Office applications and Google tools.
- General familiarity with office equipment, i.e., scanners, copiers and fax machines.
- Interviewing techniques and investigative procedures.
- Providing customer service (with heavy public and phone contact).
- Excellent communication skills (both oral and written).
- Proficient in conducting research and investigating information.
- Work independently within established guidelines; follow set policies and procedures as related to job duties to ensure timeliness, data reliability and accuracy.
- Apply rules and regulations to varying situations; use sound judgment.
- Determine appropriate documents/correspondence to notify case-related parties of pending actions.
- Maintain professionalism when interacting with consumers and staff at all levels; work as a team member.
Nice To Haves
- Experience with interviewing, research/investigating, customer service in a fast-paced environment.
Responsibilities
- Assist customers in reviewing/explaining the child support process related to documents, timelines and information required for a case to move forward.
- Research automated system to verify information and ensure customers receive the correct forms and information.
- Assist applicants in reviewing for completion of applications, forms and legal documents.
- Scan/image cases and documents.
- Set up all incoming child support cases within the required federal timeline.
- Review incoming correspondence and respond accordingly.
- Complete research to determine locations of case-related parties.
- Review, research, and verify accuracy of data received through automated systems and applications.
- Create and update case files.
- Obtain all court documents from clerks of the courts.
- Prepare statistical reports.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
