Child Support Financial Specialist

Dodge County • Juneau, WI

7h • Onsite

About The Position

Provides customer service to internal and external customers; greets, receives and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff. Sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail; retrieves, delivers, and sends faxes. Composes routine correspondence; proofreads and edits documents; enters, scans, updates, and maintains information in spreadsheets, databases, and reports. Maintains electronic and paper filing and record systems to provide easy access to records and information; provides retention of records as required. Receives, receipts, reconciles, deposits funds and answers inquiries from various departments. Balances cash drawer and prepares coupons to be sent with checks to WI SCTF (Wisconsin Support Collections Trust Fund). Serves as backup to make department deposits to County Treasurer. Identifies and forwards payments received at the Child Support Agency to WI SCTF. Testifies as to payment records at Court hearings when required. Explains agency role and procedures to clients. Responds to financial inquiries. Verifies and updates general client information. Enter and interpret incoming financial and non-financial Court orders for proper entry into KIDS (Kids Information Data System). Performs account reconciliations and adjustments to reflect modified accounts. Process Income Withholding Orders. Process online adjustments to the State. Review reports and worklists relevant to financial management. Monitor suspense report to assure money is disbursed to the appropriate account(s). Completes balance adjustments and retrieves KIDSTAR payment images upon request. Performs adjustments on KIDS System and requests adjustments to WI SCTF as needed. Initiates new cases upon receipt of NIVD applications or Court orders for maintenance/child support obligations. Investigate, correct and adjust posting errors. Reconciles and maintains accounting and clerical records for Child Support bank account. Maintains/destroys financial records per county policy. Provides backup assistance to other department personnel as needed. Other duties as assigned.

Requirements

• Knowledge and ability to enter and/or retrieve data in the State of Wisconsin Kids Information Data System (KIDS), and other systems, such as, but not limited to CARES/CWW, DOT, CCAP, DIHLER, Vital Records, CLEAR, and various state department policy and procedures.
• Knowledge of bookkeeping procedures and ability to handle money.
• Knowledge of standard accounting principles and practices.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
• Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
• Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position.
• Ability to perform mathematical calculations required of this position.
• Ability to communicate clearly, concisely and effectively in English in both written and verbal form.
• Skill in researching and understanding complex written materials.
• Ability to prepare and maintain accurate and concise records and reports.
• Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
• Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
• Ability to handle sensitive interpersonal situations calmly and tactfully.
• Ability to maintain professionalism at all times.
• Ability to maintain effective working relationships with individuals within and outside the organization.
• Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.
• Ability to work the allocated hours of the position and respond after hours as needed.

Responsibilities

• Provides customer service to internal and external customers; greets, receives and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff.
• Sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail; retrieves, delivers, and sends faxes.
• Composes routine correspondence; proofreads and edits documents; enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
• Maintains electronic and paper filing and record systems to provide easy access to records and information; provides retention of records as required.
• Receives, receipts, reconciles, deposits funds and answers inquiries from various departments.
• Balances cash drawer and prepares coupons to be sent with checks to WI SCTF (Wisconsin Support Collections Trust Fund).
• Serves as backup to make department deposits to County Treasurer.
• Identifies and forwards payments received at the Child Support Agency to WI SCTF.
• Testifies as to payment records at Court hearings when required.
• Explains agency role and procedures to clients.
• Responds to financial inquiries.
• Verifies and updates general client information.
• Enter and interpret incoming financial and non-financial Court orders for proper entry into KIDS (Kids Information Data System).
• Performs account reconciliations and adjustments to reflect modified accounts.
• Process Income Withholding Orders.
• Process online adjustments to the State.
• Review reports and worklists relevant to financial management.
• Monitor suspense report to assure money is disbursed to the appropriate account(s).
• Completes balance adjustments and retrieves KIDSTAR payment images upon request.
• Performs adjustments on KIDS System and requests adjustments to WI SCTF as needed.
• Initiates new cases upon receipt of NIVD applications or Court orders for maintenance/child support obligations.
• Investigate, correct and adjust posting errors.
• Reconciles and maintains accounting and clerical records for Child Support bank account.
• Maintains/destroys financial records per county policy.
• Provides backup assistance to other department personnel as needed.
• Other duties as assigned.

Benefits

• Paid Time Off (PTO) – available for use after 30 days of employment
• 10 observed paid holidays
• Health, Dental, Vision Insurance
• Health Savings Account (HSA) – with employer contributions - HRA
• Life insurance, Long-term disability, Short-term disability and Flex spending
• Participation in the Wisconsin Retirement System (WRS) – an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed