Enforcement

Dodge County•Juneau, WI

6h•Onsite

About The Position

This full-time, non-exempt position in the Child Support Department is responsible for initiating new cases, responding to inquiries, evaluating and processing data, entering and interpreting financial and non-financial court orders, performing account reconciliations, processing income withholding orders, monitoring suspense reports, completing balance adjustments, initiating new cases, investigating and correcting posting errors, reconciling and maintaining accounting and clerical records, balancing cash drawers, preparing coupons, serving as backup for department deposits, identifying and forwarding payments, testifying in court, maintaining/destroying financial records, reviewing applications for child support or medical support orders and enforcement, drafting legal documents, reviewing and interpreting financial information, determining medical insurance availability, attending court hearings, negotiating settlement agreements, preparing legal documents for court, preparing legal documents for interstate enforcement and establishment, conducting investigative activities to locate absent parents, monitoring and enforcing child support orders, communicating with clients and other related persons, processing reviews of court orders, implementing and maintaining administrative lien processes, evaluating monthly performance reports, maintaining case files, closing cases, and providing backup assistance to other department personnel.

Requirements

Proficient in KIDS & WiKIDS
Knowledge and ability to enter and/or retrieve data in the State of Wisconsin Kids Information Data System (KIDS), and other systems, such as, but not limited to CARES/CWW, DOT, CCAP, DIHLER, Vital Records, CLEAR, and various state department policy and procedures.
Knowledge of bookkeeping procedures and ability to handle money.
Knowledge of standard accounting principles and practices.
Ability to establish and maintain accurate records of assigned activities and operations.
Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
Ability to think quickly, maintain self-control, and adapt to stressful situations.
Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position.
Ability to perform mathematical calculations required of this position.
Ability to communicate clearly, concisely and effectively in English in both written and verbal form.
Skill in researching and understanding complex written materials.
Ability to prepare and maintain accurate and concise records and reports.
Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
Ability to handle sensitive interpersonal situations calmly and tactfully.
Ability to maintain professionalism at all times.
Ability to maintain effective working relationships with individuals within and outside the organization.
Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.

Responsibilities

Initiate new cases by creating new files and reopening files based on public assistance, substitute care benefits, kinship care benefits, non public assistance cases, guardian ad litem cases and child support IV-D applications.
Respond to inquiries as it relates to case set up of files in the Child Support Agency and on Kids Information Data System (KIDS).
Evaluate and process data in a timely manner facilitating case initiation, file preparation and file maintenance.
Enter and interpret incoming financial and non-financial Court orders for proper entry into KIDS (Kids Information Data System).
Perform account reconciliations, refunds and adjustments to accounts.
Process Income Withholding Orders.
Process online adjustments to the State.
Follow up on cases when accounts modified and assess if case charged correctly.
Determine if cases should be closed based on federal case closure criteria.
Review reports and worklists relevant to intake of case and financial management.
Monitor suspense report to assure money is disbursed to the appropriate account(s).
Complete balance adjustments and retrieve KIDSTAR payment images upon request.
Initiate new cases upon receipt of NIVD applications or Court orders for maintenance/child support obligations.
Investigate, correct and adjust posting errors.
Reconcile and maintain accounting and clerical records for Child Support bank account.
Balance cash drawer and prepare coupons sent with checks to WI SCTF (Wisconsin Support Collections Trust Fund).
Serve as backup to make department deposits to County Treasurer.
Identify and forward payments received at the Child Support Agency to WI SCTF.
Testify as to payment records at Court hearings when required.
Maintain/destroy financial records per county policy.
Review, research and assess applications received or referrals for determination of child support or medical support orders and enforcement.
Draft, compose, enter and process legal documents such as Motions/Affidavits, Stipulations, Judgments/Orders, Order to Show Cause, Warrants and Income Withholding Orders as required to establish and enforce child support.
Document contacts, correspondence and record all actions taken for each case in KIDS in accordance with the Bureau of Child Support.
Review and interpret financial information to determine appropriate child support obligations pursuant to Wisconsin State statutes and child support guidelines.
Determine availability of medical insurance.
Attend court hearings, take notes, and testify if summoned.
Negotiate settlement agreements with parents and attorneys.
Discuss stipulating to a medical support and/or child support order prior to scheduled court date, including other orders necessary to provide a full range of enforcement services.
Prepare necessary legal documents for scheduled Court hearings.
Review orders following hearing and prepare income withholding order.
Prepare legal documents for interstate enforcement and establishment.
Work with other states, facilitating enforcement and establishment.
Conduct investigative activities to locate absent parents.
Monitor and enforce child support orders and payment records to ensure compliance of child support guidelines.
Communicate with clients, attorneys, employers, and other related persons regarding case concerns via telephone or in office.
Process appropriate reviews of Court orders, confirming relevant items such as shared-time placement, split custody and serial family payers and bringing to resolution by Stipulation or Court hearings.
Implement and maintain administrative lien process, account seizure and alternative payment plans.
Evaluate and process monthly performance reports.
Maintain case files in KIDS, e-filing and electronic files in office.
Close cases based on Federal closure criteria.
Provide backup assistance to other department personnel as needed.
Other duties as assigned.

Benefits

Paid Time Off (PTO) – available for use after 30 days of employment
10 observed paid holidays
Health, Dental, Vision Insurance
Health Savings Account (HSA) – with employer contributions - HRA
Life insurance, Long-term disability, Short-term disability and Flex spending
Participation in the Wisconsin Retirement System (WRS) – an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.

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