Child Support Enforcement Technician II
About The Position
The City and County of Denver is seeking a Child Support Enforcement Technician II to join the Denver Human Services (DHS) agency. This role is part of the Economic Security Division (ESD), specifically within the Child Support Services (CSS) program. The CSS program aims to strengthen economic well-being and mobility by providing a holistic approach to service delivery. This position will be responsible for managing child support cases, including early intervention, case management, and the application of enforcement remedies. One of the positions will focus on intergovernmental child support cases, working with other state agencies.
Requirements
- Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Four (4) years of experience performing child support initiation, enforcement, collections, investigations, case management or a related field
- Additional appropriate education may be substituted for the minimum experience requirements
Nice To Haves
- Experience working with interstate child support cases.
- A passion for public service and improving the lives of families through strong critical thinking skills, accuracy, and attention to detail.
- Experience with managing multiple high priority tasks in a fast-paced work environment.
- Exhibits agility in an evolving work environment.
- Experience engaging customers from diverse backgrounds with a solution-oriented approach through phone, email, and face-to-face contact.
- Experience with ACSES, CBMS, Adobe and Microsoft suite is a plus.
- Valid Driver's License preferred.
Responsibilities
- Completes the early intervention process by interviewing customers as well as researching and gathering any remaining relevant information and all necessary case documentation to provide ongoing child support case management services.
- Effectively manage both automated (system-selected) and manual enforcement remedies to ensure appropriate application (and/or suppression) based upon unique case and individual situations and further utilize critical thinking to determine whether any resources are available to assist families with breaking down barriers to compliance with court-ordered support obligations and financial stability in general.
- Determines and employs appropriate automated or manual enforcement remedies including but not limited to: income assignments, deductions for health insurance, liens on bank accounts, tax refund intercepts, lottery intercepts, suspension of licenses, reporting to credit bureaus, contempt citations, judgments and interstate cases.
- Utilize various systems and processes to locate information regarding the parties to support the enforcement of the child support orders.
- Meets with and communicates with clients regarding explanation of child support enforcement services, processes and requirements as well as coordinates stipulations and settlements.
- Assess, plan, monitors and evaluates cases to improve outcomes for assigned child support cases.
- Prepares cases for court hearings by organizing case files to include relevant documents for legal proceedings as well as prepare legal documents for individual cases as required.
- Performs other related duties as assigned.
Benefits
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year
- 12 paid holidays
- 1 personal holiday
- 1 Wellness Day
- 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
