Child Support Enforcement Technician II

City and County of Denver • Denver, CO

1d • Hybrid

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work out of the Denver Human Services Castro building (1200 Federal Blvd, Denver, CO 80204) during in-office days. Employees must work within the state of Colorado on their off-site days. At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being. The Child Support Services (CSS) Division of Denver Human Services is currently seeking highly skilled applicant for the position of Child Support Enforcement Technician II. Child Support Services (CSS) partners with federal, state, tribal, and local governments, and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments. CSS Vision: The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-being, health and stability of their children. We recognize that children benefit from positive, ongoing relationships with both parents.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Four (4) years of experience performing child support initiation, enforcement, collections, investigations, case management or a related field
• Additional appropriate education may be substituted for the minimum experience requirements

Nice To Haves

• Experience working with interstate child support cases
• A passion for public service and improving the lives of families through strong critical thinking skills, accuracy, and attention to detail
• Experience with managing multiple high priority tasks in a fast-paced work environment
• Exhibits agility in an evolving work environment
• Experience engaging customers from diverse backgrounds with a solution-oriented approach through phone, email, and face-to-face contact
• Experience with ACSES, CBMS, Adobe and Microsoft suite is a plus
• Valid drivers license preferred

Responsibilities

• Completes the early intervention process by interviewing obligors and obliges as well as researching and gathering any remaining relevant information and all necessary case documentation
• Effectively manage both automated (system-selected) and manual enforcement remedies to ensure appropriate application (and/or suppression) based upon unique case and individual situations, and further utilize critical thinking to determine whether any resources are available to assist families with breaking down barriers to compliance with court-ordered support obligations and financial stability in general
• Enforce orders when clients live in different states or different countries
• Utilize various systems and processes to locate information regarding the parties to support the enforcement of the child support orders. One party may reside outside of Colorado or in a different country
• Meets with and communicates with clients regarding explanation of child support enforcement services, processes and requirements as well as coordinates stipulations and settlements
• Assess, plan, monitors and evaluates cases to improve outcomes for assigned child support cases
• Prepares cases for by organizing case files to include relevant documents for legal proceedings as well as prepare legal documents for individual cases as required

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year
• 12 paid holidays
• 1 personal holiday
• 1 wellness day
• 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED