Child Support Caseworker

State of Utah Office of the Governor • Provo, UT

5d • Hybrid

About The Position

This role involves providing child support services to promote responsibility and ensure parents are financially responsible for their children. The Utah Office of Recovery Services (ORS) aims to ensure public funds are used appropriately through the efforts of our Bureau of Medical Collections. The position offers extensive training to learn the process of legally establishing paternity and child support orders, and/or enforcing orders by collecting child support and enforcing other provisions within the order. Responsibilities include verifying and/or correcting balances owed, determining appropriate legal action, preparing documentation for court hearings, and conducting research to gather evidence and analyze facts.

Requirements

• Proficiency in a technology-driven environment with intermediate to advanced computer skills.
• Exceptional ability to multi-task and quickly make decisions.
• Strong customer service and communication skills with an ability to assist people in a manner which shows sensitivity, tact and professionalism, without prejudice or bias.

Responsibilities

• Receive extensive training to learn the process of legally establishing paternity and child support orders, and/or enforcing orders by collecting child support and enforcing other provisions within the order.
• Verify and/or correct balances owed, determine appropriate legal action including garnishment or liens.
• Prepare documentation in support of cases presented in court hearings.
• Conduct research to gather evidence, analyze facts, and apply knowledge of the Office of Recovery Services' rules, regulations, and policies.
• Effectively contact individuals or organizations to secure delinquent payments, and/or arrange payment plans for money owed.
• Effectively interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws, and regulations.

Benefits

• Excellent benefits
• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed