Child Support Caseworker 1
About The Position
The Child Support Services Office is seeking a Child Support Caseworker I to initiate, review, and maintain accurate paperwork and court documentation on assigned child support cases. This position is primarily responsible for assisting with incoming constituent calls through answering questions, providing proper paperwork and connecting callers with appropriate staff when necessary. Caseworkers have frequent contact with the public both by telephone and in person through scheduled appointments and walk-ins. The position requires professionalism, attention to detail, and the ability to manage a high-volume phone que while providing effective customer service.
Requirements
- Mentally and emotionally mature with initiative and dedication to excellent customer service
- Ability to effectively manage a high call volume
- Strong interpersonal, customer service, and communication skills
- Ability to work professionally with the public, demonstrating patience, respect, and understanding
- Ability to learn from others, investigate issues, and provide complete and accurate information
- Ability to work independently with a moderate level of supervision
- Reliable, dependable, and able to work effectively in a team-oriented environment
- Proficient office and computer skills, including data entry and document preparation
- Regular and reliable attendance is mandatory
- Ability to lift up to 15 pounds and perform duties associated with an office environment
Nice To Haves
- Two (2) years of college coursework preferred.
- Legal support training or coursework preferred.
- Experience in family law, child support administration, administrative support, public assistance, or general office work preferred.
Responsibilities
- Initiate, update, and maintain child support case information in the child support system with a high level of accuracy
- Refer matters for appropriate action to attorneys or other caseworkers in a timely manner
- Communicate clearly and professionally with co-workers and partner agency staff
- Conduct interviews with individuals to obtain necessary information for effective child support case management
- Conduct thorough case reviews and searches to determine appropriate actions for assigned cases
- Perform other duties as assigned
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Retirement plan
- Paid parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
