CHILD SUPPORT CASE PROCESSING MANAGER II - 73006114

State of Florida•Tallahassee, FL

9d•Hybrid

About The Position

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. This position directly manages 3 units, 3 supervisory, and 25 operational team members and is an excellent fit for critical thinkers. If you enjoy working with teams, data, and problem solving, this may be the position for you.

Requirements

Currently employed with the Florida Department of Revenue.
Two years of supervisory experience to include: motivating, mentoring, development, and directing team members.
Two years of experience performing personnel management/human resource functions such as hiring, performance reviews, conflict resolution, and disciplinary action.
Two years of experience managing a process/work unit operations to include: planning, organizing, reviewing performance data, coordinating staff work, and setting unit performance goals.
Two years of experience effectively communicating through a variety of methods (report writing, public speaking, correspondence, to diverse internal and external partners and customers.
Two years of experience building positive relationships with staff, external partners, and customers.

Nice To Haves

Experience managing in Central Operations.

Responsibilities

Working with the Service Center Manager to develop, implement, and monitor operational plans.
Communicating the strategic planning process to team members so that all levels understand the benefits derived from focused strategic initiatives to achieve the top performance for the customers served.
Providing the Service Center Manager with recommendations for aligning resources.
Determining resource needs and shift available resources to ensure the highest level of productivity.
Analyzing existing and new business requirements to determine gaps and provide solutions.
Providing leadership and direction to service site team members, leading team-based processes in a large site.
Functioning as administrator, coach, and advisor to team members.
Providing on-the-job training to team members.
Providing input for the Other Personnel Services budget.
Meeting with other managers and the management team to discuss program goals and strategies.