CHILD SUPPORT CASE PROCESSING MANAGER I - 73004466
About The Position
The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a call center environment and problem solving, this may be the position for you.
Requirements
- Experience in addressing/handling conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners or the public.
- Experience communicating effectively through a variety of methods (i.e., report writing, public speaking, correspondence, email, meetings, memos, etc.) to diverse audiences.
- One year of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training.
- One year of experience monitoring workload assigning using reports and other resources to verify completion and accuracy.
- One year of experience in reviewing and applying policies and procedures.
- One year of experience processing cases in a government or private industry.
- One year of direct management experience which includes overseeing the workload, disciplinary actions, and performance of several team members.
Nice To Haves
- Experience working in a business/financial environment where transactions are monitored, analyzed and processed.
Responsibilities
- Managing a team of 13 operational staff.
- Functioning as administrator, coach, and advisor and providing training to team members.
- Working with the Service Center Manager to develop, implement and monitor operational plans.
- Determining resource needs and shifting available resources to ensure the highest level of productivity.
- Analyzing existing and new business requirements to determine gaps and provide solutions.
Benefits
- career training
- tuition waivers
- paid vacations
- insurance
- retirement programs
- health insurance
- life insurance
- paid sick and personal leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
