Child Support Case Manager

State of Iowa•Dubuque - 52001 - Dubuque County, IA

5d•Hybrid

About The Position

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking a Child Support Case Manager (Job Classification: Child Support Recovery Officer) to join our team! At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful. If you have a passion for helping others, this job is for you! As a Case Manager with Child Support Services, you'll be responsible for complex case management, interacting with various community partners, and providing crucial support to families. You will encounter customers who may be reluctant to cooperate with Child Support so the ability to provide conflict resolution, while maintaining your composure is imperative. Overall, we're seeking someone who is positive, respectful, a quick learner and is passionate about supporting families throughout their child support journey.

Requirements

This position requires a driver’s license and the ability to travel on occasion.
Having the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position.
Critical thinking skills and executing complex tasks independently
Strong organizational skills and attention to detail
Customer service, including de-escalation of conflictual or adversarial situations
Excellent oral and written communication and report composition
Ability to handle confidential information with discretion
Extreme accuracy in mathematical calculations and timelines
Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work.
A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.
Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.
This position requires the completion and successful passing of a level 5 FBI background check, including fingerprinting.

Responsibilities

Performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order and maintenance of support orders.
Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action to establish, maintain or modify support for families in and out of the State of Iowa.
Use Microsoft Office programs (Excel, Word, Outlook) proficiently.
Comprehend and adhere to confidentiality provisions in the Code of Iowa.