Child Support Case Coordinator

County of Mecklenburg, NC • Charlotte, NC

1d • $26 - $26 • Onsite

About The Position

The Child Support Case Coordinator position will support the Department Monday – Friday 8:00 AM – 5:00 PM. The selected candidate will undergo a training period for the first couple of months upon acceptance of this role and successfully pass knowledge checks administered during that time.

Responsible for providing professional-level case management or case coordination services for child support services purposes. This is an entry level position and will manage child support cases in accordance with federal, state, and local laws and procedures.

Requirements

• Minimum two years of experience in case management, eligibility, investigative, financial services, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work.
• Associates degree in Business Administration, Human Services, Law Enforcement, Criminal Justice, or another relevant field.
• May require a valid North Carolina or South Caroline Driver's License
• May need to obtain and maintain a valid Mecklenburg County Vehicle Operator’s Permit
• Knowledge of The Child Support Services Program and applicable legal procedures
• Knowledge of Applicable Federal, State, and local laws, rules, and regulations
• Knowledge of Legal documents; civil/family court legal procedures
• Knowledge of Case management principles
• Knowledge of Multiple social service programs (consolidated human services environment)
• Knowledge of Mediation techniques
• Knowledge of Interviewing techniques
• Knowledge of Customer service principles
• Knowledge of Mathematical principles
• Skills Providing competent and professional customer service
• Skills Using a computer and related software applications
• Skills Performing mathematical calculations
• Skills Reading and interpreting legal documents
• Skills Applying applicable Federal, State, and local laws, rules, and regulations
• Skills Preparing reports
• Skills Managing complex caseloads in multiple programs concurrently
• Skills Conducting interviews and research
• Skills Relating and comparing data from different sources; organizing, analyzing, and summarizing information relevant to assigned cases
• Abilities Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
• Abilities Care Management: Having the knowledge and skills to link, coordinate, and monitor supports and services
• Abilities Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Abilities Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Abilities Engagement Readiness: Demonstrating a willingness to commit to one's work and to invest one's time, talent, and best efforts in accomplishing organizational goals
• Abilities Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently
• Abilities Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
• Abilities Safety Intervention: Possess knowledge of conditions that affect patient, self, and/or employee safety under normal conditions and conditions that occur in crisis situations; skilled in identifying conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment for patient, self, and/or others in crisis
• Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

• Child Support Services experience
• Bachelor’s degree in Business Administration, Human Services, Law Enforcement, Criminal Justice, or another relevant field is preferred

Responsibilities

• Initiate, prepare, organize, and enforce child support orders in accordance with program requirements
• Monitor court-ordered payments to determine what action to take when the absent parent is in out of compliance with court order
• Mediate out of court, schedules for court and monitors cases for compliance
• Establish voluntary and judicial paternity and support
• Establish, modify and enforce child support orders, prepare cases for legal action and support orders by analyzing, monitoring, and reconciling accounts
• Prepare cases for legal action, including providing direct support to agency attorney in court; testifies in court and documents court disposition into the automated system
• Provide financial management of support orders by analyzing, monitoring and reconciling accounts
• May be required to staff shelters in the event of a disaster

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree