Child Support Case Manager- closes 10.1.26

Ponca Tribe of Nebraska•Norfolk, NE

5d•$20 - $30•Hybrid

About The Position

The Ponca Tribe of Nebraska is a federally recognized Tribe with its ancestral homeland located in Niobrara, NE. The Tribe does not have a reservation in the classic definition; rather, the Ponca Restoration Act defined its jurisdiction as a â??Service Delivery Areaâ?? comprised of 15 counties throughout parts of Nebraska, Iowa, and South Dakota. Within its Service Delivery Area, the Tribe offers a broad range of health, social, educational, and cultural services. The Child Support Case Manager promotes the goals of the Ponca Tribe of Nebraska Child Support Program (â??PTN CSPâ??) by providing hands-on, personal case management for clients with the goal of increasing consistent, long-term financial support for children. The Case Manager will perform overall case management functions for the PTN CSP, which includes identifying the necessary steps to initiate the establishment of paternity actions and child support orders as well as the enforcement, review and modification of child support orders.

Requirements

Associates degree in human services or child support related field, or an equivalent combination of experience and education in the child support field.
One year of experience working with the Ponca Tribe of Nebraska Indian children or families
Knowledge of Tribal or District Court systems
Must be qualified to become a Notary in the State of Nebraska
Must possess the ability to be bondable/Insurable
Efficiently operate office equipment, including a computer workstation, computer software, copy and fax machines, printers and telephones
Proficiency of Microsoft Office applications
Must be able to record information accurately and efficiently, maintain computerized records
Must be able to provide excellent customer service skills with the general public, including maintaining professionalism, diplomacy and flexibility when dealing with different personalities of clients who call or appear in person at PTN-CSP, stressful situations and potentially hostile people.
Maintain confidentiality of sensitive information
Demonstrate strong work ethic and organizational skills with special attention to detail
Able and willing to travel, including out of state travel.
A valid Driverâ??s License and be insurable
Successfully pass drug and alcohol testing, motor vehicle, education verification, reference checks and criminal background checks.

Nice To Haves

Bachelorâ??s degree in human services or child support related field.
One year of experience in case management.
One year of experience with state or tribal child support.
One year of experience working with Native Americans or Native American organizations.
Knowledge and understanding of Public Law 93-638: Indian Self-Determination Act.
Preference will be given to Ponca Tribe of Nebraska members or members of a federally recognized tribe. However, all qualified individuals are eligible.

Responsibilities

Maintains a professional environment in the PTN-CSP office
Gains excellent knowledge of the federal child support rules
Learn and administers the PTN-CSP Policy & Procedure Manual, applicable, Ponca Tribe of Nebraska laws, and federal and state regulations in order to carry out all case management functions
Reviews and processes all applications for Child Support services received by the PTN-CSP in accordance with PTN-CSP Policies and Procedures
Responds courteously to inquiries from other jurisdictions in a timely manner.
Responds to current customers or the general public regarding PTN-CSP or current child support cases in accordance with the PTN-CSP Policies and Procedures.
Conducts in-office and telephone interviews with custodial and non-custodial parents
Performs or arranges for Buccal swabs for genetic testing when indicated for paternity establishment
Reviews child support cases and takes the next appropriate action on the cases in a timely manner in accordance with PTN-CSP Policies and Procedures
Identify and utilize all collection actions on cases with the goal of minimizing family conflict by working first with the non-custodial parent to obtain cooperation when possible
Prepares necessary paperwork for: Locate activities, Service of Process, Genetic testing and Paternity actions, Court hearings, Establishment of child support orders, Enforcement of child support orders, including income withholding orders, Modification of child support orders, Recognition of orders from foreign jurisdictions (pursuant to full faith and credit)
Prepares Child Support Guideline calculations by referring to the Ponca Tribe of Nebraska Child Support Guidelines and the PTN-CSP Policies and Procedures
Informs the Financial Specialist about new or modified child support orders
Assists the Staff Attorney by preparing files for court and requests current payment history reports, when applicable, from the PTN-CSP Financial Specialist
Works closely with the Tribal Court Staff to schedule child support court cases on the upcoming court docket
Attends child support hearings at the Tribal Court when requested; may be required to appear as a witness for the tribal Staff Attorney or presenting officer in child support cases
Attend trainings and meetings
Travel is required, which includes some out-of-state travel
Ensures strict adherence to PTN-CSP Confidentiality Agreements
Other duties as assigned