Child Support Bookkeeper

Mesa County•Grand Junction, CO

5d•Onsite

About The Position

Mesa County Department of Human Services is seeking a Child Support Bookkeeper to perform accounting functions related to child support payments and obligations. This role involves processing, recording, reconciling, and reporting financial data, maintaining ledgers, analyzing court orders, resolving discrepancies, and ensuring compliance with laws and regulations. The position requires collaboration with internal teams, courts, employers, and partner agencies to provide accurate financial information and deliver responsive, human-centered customer service.

Requirements

High school diploma or equivalent is required.
Proficiency in financial reconciliation, debits and credits, and time management.
Ability to interpret court orders and calculate financial obligations.
Ability to ensure compliance with state and federal regulations.
Strong financial expertise and attention to detail in payment processing, ledger management, reporting, reconciliation, and compliance.
Analytical and problem-solving skills to resolve discrepancies, interpret court orders, prioritize tasks, and meet deadlines.
Technical proficiency and data integrity through accurate system management, documentation, quality assurance, and confidentiality practices.
Effective communication and collaboration skills to build relationships and clearly communicate with diverse stakeholders.
Commitment to customer service and organizational values through integrity, accountability, adaptability, empathy, and teamwork.
Approximately two (2) years of experience in fields such as: Child Support Services, Bank Teller, Small business bookkeeping, Billing specialist, Accounts payable, Accounting clerk, or other positions requiring highly analytical, precise and detailed case review and documentation.

Responsibilities

Process and allocate payments, ledger adjustments, transfers, and case classification changes using appropriate codes within required timeframes to ensure accurate balances and application of funds.
Initiate, maintain, and update child support ledgers and judgment balances based on court orders.
Investigate and correct misapplied or lost payments, data errors, and ledger discrepancies within established timelines.
Analyze and interpret court orders and supporting documentation to calculate accurate arrears and financial obligations.
Determine balances for various support obligations, TANF, and related fees.
Prepare legal and financial documents, including preparing arrears calculations.
Monitor monthly financial reports, reconcile collections, resolve discrepancies, and prepare required reports.
Maintain accurate case information in the Automated Child Support Enforcement System (ACSES).
Document all financial activities to support audit, legal, and operational requirements.
Ensure accurate reporting and maintain strict confidentiality, including the handling of Federal Taxpayer Information and other sensitive data.
Research, track, and resolve financial issues, payment discrepancies, data errors, and other case-related problems to ensure timely and accurate resolution.
Verify the accuracy of financial records, reporting, and ledger activity while ensuring compliance with policies, court orders, and established timelines.
Build and maintain positive professional relationships with colleagues, clients, accountants, auditors, clients’ employers, partner agencies, and intergovernmental entities.
Serve as a liaison with ACSES, the Family Support Registry (FSR), State Office, other counties, and internal teams including Legal, Enforcement, and Establishment.
Communicate professionally and effectively in both oral and written formats.
Respond to financial inquiries from internal and external stakeholders and educate employers regarding Income Withholding Orders.
Deliver responsive, collaborative, and human-centered service by actively listening and addressing the needs of clients, staff, and external partners.
Conduct work in accordance with Mesa County DHS values while maintaining professionalism, integrity, and confidentiality.
Foster a positive attitude and actively contribute to a supportive, team-oriented work environment.
Perform other related duties as assigned.