Child Crisis Intake Counselor (PRN)

Seven Counties Services•Louisville, KY

11d

About The Position

The Child Crisis Intake Counselor provides telephone screening for individuals seeking crisis services for youth through SCS. The counselor obtains demographic and clinical information, records documentation accurately in the CMHC electronic health record, determines eligibility for services, and verifies insurance coverage. The role uses written clinical criteria and protocols to assess emergency risk and provide effective triage and intervention. The counselor consults with team members and SCS staff about client situations, routes clients for follow-up as needed, schedules and reschedules initial appointments, and provides information about community resources. The position supports collaboration with SCS departments, community agencies, hospitals, mental health consumers, and the public; follows organization and departmental standards; completes required training and meetings; and maintains monthly data on calls, appointments, and referrals. Other duties may be assigned. Staff are expected to exercise principle-centered leadership with a focus on customer service and continuous quality improvement, and to follow safety management policies and procedures and other Joint Commission standards. The position has no unusual physical demands, though continual video display terminal use may cause occasional minor discomfort.

Requirements

Bachelor’s degree in Social Services, Human Behavior Sciences, or a related field of study.
At least one year of full-time experience working with individuals receiving services for treatment of a mental health, substance abuse, intellectual disability, or physical health condition.
Proficiency in word processing and data entry, general computer knowledge, and associated skills.
Highly effective listening, retention, communication, and relay of essential information skills.
Ability to provide support in a responsive, client- and service-focused environment.
Basic office support skills, such as filing and record keeping.

Nice To Haves

At least one year of social services experience, with child- and family-focused social services experience preferred.
Crisis counseling experience.
Experience with an electronic health record, preferably Avatar.

Responsibilities

Provide telephone screening for people seeking crisis services for youth.
Obtain demographic and clinical information and accurately document it in the CMHC electronic health record database.
Determine client eligibility for services and verify insurance coverage.
Use written clinical criteria and protocols to assess callers for emergency risk and provide triage and intervention.
Consult with team members and other SCS staff regarding client situations and route or transition clients for follow-up as needed.
Promote cooperation and collaboration with SCS departments, community agencies, hospitals, mental health consumers, and the public.
Ensure compliance with organization and departmental standards, including routine appointments being scheduled within seven days.
Complete annual trainings, attend team meetings and in-service training, and participate in other quality assurance training.
Schedule and reschedule initial appointments.
Provide information about community resources.
Maintain monthly data on calls taken, appointments scheduled, and referrals made.
Perform other duties as assigned.
Follow applicable safety management policies and procedures and Joint Commission standards.