Child Crisis Intake Counselor (PRN)

Seven Counties Services•Louisville, KY

10d

About The Position

The Child Crisis Intake Counselor provides telephone screening for people seeking youth crisis services through SCS. The counselor gathers demographic and clinical information, documents it accurately in the CMHC electronic health record (EHR), determines eligibility for services, verifies insurance coverage, and uses written clinical criteria and protocols to assess emergency risk and provide effective triage and intervention. The position consults with team members and other SCS staff about client situations and routes or transitions clients for follow-up as appropriate. The counselor supports cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public. The role follows organization and departmental standards, schedules and reschedules initial appointments, provides community-resource information, and maintains monthly data on calls, appointments, and referrals. It also requires completing annual and quality-assurance training and attending team meetings and in-service training. Other duties may be assigned.

Requirements

Bachelor’s degree in Social Services, Human Behavior Sciences, or a related field of study.
At least one year of full-time experience working with individuals receiving treatment for a mental health, substance abuse, intellectual disability, or physical health condition.
Proficiency in word processing and data entry, general computer knowledge, and related skills.
Effective listening, information retention, communication, and relay of essential information in a supportive, responsive, client- and service-focused environment.
Basic office support skills, including filing and record keeping.

Nice To Haves

At least one year of experience in social services.
Child- and family-focused social services experience.
Crisis counseling experience.
Experience with an Electronic Health Record, preferably Avatar.

Responsibilities

Conduct telephone screening for people seeking crisis services for youth.
Gather demographic and clinical information and accurately document it in the CMHC electronic health record database.
Determine client eligibility for services and verify insurance coverage.
Use written clinical criteria and protocols to assess emergency risk and provide triage and intervention.
Consult with team members and other SCS staff about client situations and route or transition clients for follow-up as appropriate.
Promote cooperation and collaboration with SCS departments, community agencies, hospitals, mental health consumers, and the public.
Ensure compliance with organization and departmental standards, including routine appointments being scheduled within seven days.
Complete annual trainings and attend team meetings, in-service training, and other quality-assurance training.
Schedule and reschedule initial appointments.
Provide information about community resources.
Maintain monthly reports on calls taken, appointments scheduled, and referrals made.
Perform other duties as assigned.
Follow policies and procedures related to safety management and Joint Commission standards, and exercise principle-centered leadership focused on customer service and continuous quality improvement.