CHILD CARE SPECIALIST - BILINGUAL

Mesa County, CO•Peoria, IL

13d•$21 - $23•Onsite

About The Position

The Child Care Specialist delivers child care assistance services by determining program eligibility, interpreting complex state and county regulations, and processing assistance applications and case changes. The role uses a human-centered approach to assist clients, resolve complex situations, perform precise calculations, and coordinate supportive community resources. The specialist determines initial and ongoing eligibility using state computer systems and data banks; gathers, verifies, and analyzes information about income, financial resources, and child care arrangements; and approves, denies, or closes cases, issues written notifications, and processes timely case changes and transfers. The position provides customer service and client education, connects clients with internal and community resources, and communicates with clients, colleagues, partner organizations, providers, and state staff. The role also calculates and records assistance payments, maintains accurate electronic and paper records, manages an active workload to meet policy timelines, collaborates with coworkers, represents the department professionally, and completes training to maintain current knowledge of program rules and systems. Other related duties may be assigned.

Requirements

High school diploma or equivalent.
Approximately two years of experience developing relevant competencies in regulatory compliance, eligibility determination, public assistance case processing, high-volume customer service, social services, eligibility intake, office administration, banking, accounting, or customer service.
Demonstrated ability to make accurate and timely eligibility determinations, comply with state and county policies, and manage caseloads and deadlines.
Ability to provide responsive, compassionate, and clear customer service; help clients understand eligibility and connect with resources; maintain accurate records; collaborate professionally; and keep program knowledge current.
Ability to perform basic arithmetic calculations.
Ability to stand, stoop, sit, bend, twist, and lift up to 10 pounds.

Nice To Haves

Bilingual proficiency in English and Spanish.

Responsibilities

Determine initial and ongoing eligibility for child care assistance programs using state systems and data banks in accordance with county and state rules.
Gather, verify, and analyze income, financial resources, and child care arrangements using data banks and information from pay stubs, employers, and financial institutions.
Approve, deny, or close cases; issue written client notifications; and process case changes and transfers in a timely manner.
Provide collaborative, human-centered customer service by listening to clients and understanding their needs.
Explain program rules, regulations, rights, and responsibilities to applicants and recipients, and respond clearly and promptly to questions.
Assess client needs and connect individuals with internal, community, and partner agency resources.
Maintain effective, timely oral and written communication with clients, internal teams, community organizations, providers, and state staff.
Use basic math to record, calculate, and account for child care assistance payments.
File case documents accurately and promptly in electronic storage systems and manage paper flow efficiently.
Independently manage active workloads, prioritize tasks, and meet county and state policy timelines.
Attend team and division meetings, collaborate with colleagues, and assist coworkers as needed.
Represent the department in meetings and community interactions in alignment with agency values.
Participate in assigned program and system training to maintain current knowledge of rules and systems.
Perform other related duties as assigned.