Child Advocacy Specialist

Safe Harbors of the Finger Lakes Inc•Town of Canandaigua, NY

About The Position

The Child Advocacy Specialist provides ongoing crisis support to children and their non-offending caregivers following a disclosure or allegation of child abuse. The role monitors case progress, maintains client files and documentation, and collaborates with partner agencies to reduce trauma for children and families. The specialist assesses client needs, provides trauma-informed advocacy and crisis intervention, assists with family court matters, manages a caseload, and connects clients with victim services and community support. The role also includes mandated reporting when appropriate and rotating coverage of a 24-hour youth hotline for approximately four weeks each year.

Requirements

High school diploma.
Two years of experience working with vulnerable populations.
Excellent written and verbal communication skills.
Ability to present effectively in public forums.
Skill in addressing and discussing sensitive issues.
Ability to establish and maintain professional relationships and networks.
Excellent organizational and time management skills, including prioritizing tasks and meeting deadlines.
Ability to multitask, work rapidly under deadlines and pressure, and maintain composure and professionalism.
Cultural awareness and sensitivity to other perspectives.
Flexibility in adapting to different work and communication styles of colleagues and clients.
Analytical problem-solving ability.
Strong proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

Associate degree in human services, with the same two years of experience working with vulnerable populations, is preferred.
Bilingual candidates may qualify for an enhanced starting wage of $25.15 per hour.

Responsibilities

Conduct comprehensive assessments of client needs in collaboration with the Youth Crisis Advocate assigned to the case.
Provide referrals to other victim services and facilitate connections with additional community support services.
Provide trauma-informed advocacy, including goal planning, crisis intervention, safety planning, and consistent follow-up services.
Assist with orders of protection, custody petitions, and family court advocacy in support of the child or non-offending caregiver on behalf of the child.
Manage a caseload and complete case notes accurately and on time in the Agency database.
Educate clients about eligibility for the Office of Victim Services and guide them through application processes as needed.
Communicate by phone and voicemail with victims, caregivers, and Multidisciplinary Team members as needed.
Make mandated child abuse reports to local law enforcement and the State Central Registry as appropriate.
Cover the 24-hour Youth hotline for approximately four weeks per year, providing immediate support and guidance to people in crisis.
Perform additional duties as assigned by management.