Chief Technology Officer

Access Labs•North Palm Beach, FL

About The Position

Access Labs is seeking a hands-on, strategic Chief Technology Officer to lead all technology functions across our rapidly growing diagnostic laboratory business. The CTO will own the end-to-end technology vision, execution, and scalability of the organization - supporting high-volume clinical operations, nationwide account servicing, and the transformation into a modern digital experience. This role requires deep experience operating in regulated healthcare environments, modernizing legacy systems, and building scalable, secure, and compliant technology infrastructure that supports growth, automation, and operational excellence. The CTO will be responsible for technology strategy, systems architecture, data integrity, cybersecurity, integrations, and internal development teams, while partnering closely with Operations, Compliance, Sales, and Client Success.

Requirements

10+ years in technology leadership roles, including senior or executive-level ownership.
Significant experience in healthcare, diagnostics, laboratory medicine, or regulated clinical environments.
Proven success scaling technology for high-volume, mission-critical operations.
Hands-on experience with: LIS platforms, Systems integrations (HL7, APIs, ETL pipelines), Custom-built operational systems.
Experience supporting nationwide client bases and multi-state operations.
Systems architecture & distributed systems
Cloud infrastructure (AWS, Azure, or equivalent)
Security architecture & compliance frameworks
Data engineering & analytics
DevOps and automation
Pragmatic and execution-focused
Comfortable operating in ambiguity
Strong communicator across technical and non-technical teams
Calm under pressure in high-stakes clinical environments
Builder mentality-not just an overseer

Nice To Haves

Experience launching or scaling at-home / direct-to-consumer programs.
Familiarity with logistics, sample tracking, and fulfillment systems.
Experience modernizing legacy systems without disrupting operations.
Background working in fast-growing, mid-sized organizations (100-500 employees).

Responsibilities

Define and execute a 3-5 year technology roadmap aligned with Access Lab's growth, operational scale, and at-home testing expansion.
Serve as a key executive partner to the CEO and leadership team on technology investment, risk, and innovation.
Translate business goals into scalable, secure, compliant technical solutions.
Build credibility across clinical, operational, and commercial teams.
Own and optimize the Comtron LIS ecosystem, including: Workflow configuration, Interfaces and integrations, Data quality and uptime, Performance at scale.
Lead integration between Comtron LIS and: In-house operations systems, Client portals, At-home testing workflows, Billing, reporting, and logistics systems.
Evaluate when to extend, refactor, or replace components to reduce technical debt.
Lead and mature internal engineering teams responsible for: Custom operational platforms, Order management, Client-facing tools, Reporting & analytics.
Establish best practices for: Software architecture, Documentation, QA/testing, CI/CD and deployment.
Ensure systems are resilient, observable, and scalable.
Architect and oversee technology supporting: Kit ordering & fulfillment, Patient onboarding & identity verification, Sample tracking & chain of custody, Results delivery (patient & provider), Integration with third-party logistics and telehealth partners.
Ensure a consumer-grade user experience while maintaining clinical and regulatory rigor.
Own enterprise technology compliance including: HIPAA, CLIA, SOC readiness / cybersecurity frameworks.
Implement strong data governance, access controls, encryption, and auditability.
Lead incident response planning and disaster recovery strategy.
Partner with Compliance and Legal to proactively mitigate technology risk.
Establish a unified data strategy across: LIS data, Operations, Finance, Client & account analytics.
Enable real-time visibility into: Turnaround times, Capacity utilization, Error rates, Client performance.
Support advanced analytics, automation, and AI initiatives where appropriate.
Manage technology vendors, consultants, and integration partners.
Negotiate contracts and SLAs with an emphasis on uptime, security, and scalability.
Evaluate build vs. buy decisions for emerging needs.
Recruit, mentor, and retain top technology talent.
Build a culture of ownership, accountability, and continuous improvement.
Establish clear KPIs and performance metrics for the technology organization.