Chief Technology Officer

State of Connecticut•Hartford, CT

9d•Hybrid

About The Position

The Chief Technology Officer (CTO) provides enterprise leadership for the core technology services that keep state government operating. This position is responsible for aligning technical disciplines around a common set of strategic outcomes, improving operational maturity, and ensuring that technology services are reliable, secure, cost-effective, and responsive to agency needs. The CTO will lead teams responsible for compute platforms, enterprise infrastructure, end-user and workforce enablement services, and related operational capabilities. The successful candidate will bring experience in 24x7 operations, incident response, service reliability, technology lifecycle planning, team development, customer satisfaction, and cross-functional execution. This role requires a leader who can move comfortably between executive strategy and operational detail. The CTO must be able to set direction, make decisions, remove barriers, develop managers, and build trust with agency partners. The successful candidate will ensure that technical teams work together toward shared goals instead of operating in separate silos, creating a seamless and responsive experience for agency partners.

Requirements

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.
Three (3) years of the General Experience must have been in a managerial capacity.
College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
A Master’s degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.

Nice To Haves

Professional certification in technology leadership, cloud, infrastructure, cybersecurity, IT service management, or project management.
Experience leading technology standardization, IT consolidation, shared services, or enterprise service transformation initiatives.
Experience with IT procurement, budgeting, vendor management, labor management, and public sector governance processes.
Experience improving service reliability using automation, observability, operational metrics, root cause analysis, and continuous improvement practices.
Experience directing enterprise wide technology initiatives involving multiple technical and business teams.

Responsibilities

Leading the Compute, Infrastructure, and Workforce Enablement disciplines as an integrated technical organization focused on shared statewide outcomes.
Keeping critical technologies operational 24x7 through disciplined service management, monitoring, incident response, problem management, change management, capacity planning, and lifecycle planning.
Translating CIO priorities and enterprise strategy into practical technical roadmaps, standards, service improvements, and execution plans.
Establishing clear operating models, decision rights, service ownership, escalation paths, and performance expectations across technical teams.
Driving modernization of infrastructure, platforms, collaboration tools, endpoint services, and workforce technology while reducing unnecessary complexity, expense and technical debt.
Partnering with Security, Risk and Compliance to ensure operational services are designed, implemented, and maintained in a secure and resilient manner.
Partnering with Architecture, Strategy, Data and AI to ensure technology platforms support enterprise architecture, data, automation, and digital government goals.
Partnering with Agency Success leaders, Customer Success Managers, and agency executives to understand needs, resolve service issues, and proactively improve customer experience.
Breaking down silos between technical teams and create shared accountability for solving agency challenges.
Ensuring technology decisions and priorities are driven by agency outcomes and customer experience.
Building, mentoring, and retaining high-performing teams by developing managers, setting clear expectations, supporting workforce development, and creating paths for technical growth.
Using metrics, service-level reporting, operational reviews, and customer feedback to improve service quality, transparency, and accountability.
Overseeing major incidents and operational risks, ensuring timely communication with agency partners, executive leadership, and affected stakeholders.
Identifying opportunities to standardize tools, platforms, processes, and services across the enterprise while respecting legitimate agency mission needs.
Supporting procurement, budgeting, vendor management, and contract oversight for technology services under the CTO portfolio.
Representing the CIO and BITS in technical forums, governance discussions, vendor meetings, and cross-agency initiatives as needed.