Chief Technology & Innovation Officer

Accordia Bank•Pleasant Grove, UT

2d•Onsite

About The Position

The Chief Technology and Innovation Officer (CTIO) will lead the Bank's digital transformation and technology-driven growth strategy. The incumbent will be responsible for identifying, evaluating, and implementing emerging technologies including AI, automation, and digital banking platforms that enhance customer experience, improve operational efficiency, and position us as a leader in innovative financial services.

Requirements

Bachelor’s degree in computer science, or related field
10+ years of progressive experience in technology, innovation, or digital transformation roles, with at least 5 years in a senior leadership capacity
Proven experience in banking, financial services, or fintech, with a strong understanding of regulatory requirements
Demonstrated success leading digital transformation initiatives, including AI/automation adoption
Demonstrated experience building and running project/program management functions, including PMO governance frameworks
Excellent communication and executive presentation skills, with experience presenting to senior leadership and/or a Board

Nice To Haves

Master's degree preferred
PMP certification or equivalent project/program management credential
Experience with AI/ML implementation in a regulated industry
Familiarity with lending technology platforms, core banking systems, digital banking platforms, and fintech partnerships
Background in change management and organizational transformation

Responsibilities

Develop and execute a comprehensive innovation and technology roadmap aligned with the Bank's strategic goals
Identify emerging trends in fintech, AI, and digital banking that create competitive advantage
Serve as an internal champion for innovation, fostering a culture of experimentation and continuous improvement across the organization
Lead evaluation, selection, and implementation of new banking technologies, platforms, and digital tools
Partner with IT, Operations, and Product teams to modernize core banking systems and customer-facing platforms
Oversee the integration of AI and automation
Champion the use of data analytics and AI-driven insights to improve decision-making across lending, risk, and customer engagement
Partner with the Chief Information Officer to ensure innovation initiatives align with the Bank's data governance and security standards
Own the enterprise innovation and technology project portfolio, establishing governance, prioritization, and intake frameworks for new initiatives
Build and lead a project/program management office (PMO) function to standardize delivery methodology, reporting, and resource allocation across innovation initiatives
Define and track key project metrics (scope, budget, timeline, risk) and provide regular status reporting to executive leadership and the Board
Manage dependencies and sequencing across concurrent innovation initiatives to ensure coordinated delivery
Drive change management and stakeholder communication plans for each major initiative, ensuring smooth adoption across business lines
Establish post-implementation review processes to capture lessons learned and measure ROI on completed initiatives
Work closely with Credit, Lending (SBA, Ag, Mortgage), Retail Banking, Marketing, and Operations leadership to identify pain points and innovation opportunities
Partner with Compliance, Risk, and Legal to ensure new technologies meet regulatory, security, and governance requirements
Present innovation initiatives, technology investments, and ROI projections to executive leadership and the Board
Build and lead an innovation/technology team, including hiring, mentoring, and developing talent
Manage budget and resource allocation for innovation initiatives and technology investments