Chief Steward

BC Ferries•Nanaimo, BC

3d•CA$77,300 - CA$96,600•Onsite

About The Position

As a Chief Steward, you will lead the passenger services and catering operations aboard one of our vessels. Combining the responsibilities of a Hotel Manager, Operations Manager, and Food and Beverage Manager, you will oversee customer service, retail operations, catering, employee leadership, and operational excellence. You will play a key role in creating an exceptional customer experience while fostering a safe, engaged, and high-performing team.

Requirements

Food Safe Certificate
Serving It Right Certificate
3-5 years of food service experience
Strong background in customer service
Minimum two years of experience in a leadership role overseeing employee development within a diverse team is preferred
Experience managing employees, including performance management, coaching, career development, and succession planning
Demonstrated success in the food and beverage, hospitality, or another customer service-focused industry is strongly preferred
Experience leading teams in a unionized environment
Experience conducting performance reviews and providing ongoing coaching and mentoring that encourages employee development
Knowledge of labour cost control principles
Proficient with Microsoft Office applications, including Word and Excel
Proven ability to work collaboratively and cohesively as part of a team while coaching, training, counselling, and supporting employees
Highly responsible and reliable, with the demonstrated ability to perform effectively in a fast-paced environment and under pressure
Strong focus on guest/customer service, with the ability to remain calm, courteous, and professional at all times
Proficient in budgeting and forecasting
Strong business writing, presentation, and project management skills
Strong interpersonal, organizational, and problem-solving abilities
Flexible and willing to work variable shifts, including evenings, weekends, and holidays
Strong capacity to collaborate with cross-functional partners
Commitment to fostering a respectful, diverse, and inclusive workplace
Self-motivated and proactive in identifying and implementing improvements
Willingness to communicate new ideas, contribute to process improvements, and support organizational change
Maintains a high level of professionalism and leads by example in promoting a customer-centric culture

Nice To Haves

University/College degree in Business, Human Resources, Hospitality, or a related field is an asset
Seafarers Medical Exam (must be willing to obtain upon offer of employment)

Responsibilities

Ensuring passenger and employee safety is at the forefront of our business by leading a safety focused team with process review, awareness, and implementation on new initiatives and directives
Modelling exemplary customer service to both internal and external customers by using timely and appropriate problem-solving techniques to address a variety of possible, and at times unexpected, issues
Deploying crew appropriately to meet operational, regulatory, and business requirements for the various areas including catering, retail, baggage handling, and janitorial
Identifying and implementing strategies to improve quality of service, productivity, and profitability
Managing labor and expenses within the budget under the direction of the Senior Chief Steward
Leading and managing a diverse team in all aspects of the business, with particular focus on developmental plans, mentoring staff, and guiding the performance management process as required
Strengthening the department by empowering all members to contribute idea of innovation and continuous improvement across environmental, employee engagement, and financial ideas
Working in a team environment by respectfully engaging with various departments and encouraging collaboration as required
Attending departmental and operational meetings as required