Chief Steward

BC Ferries•Area F (West Howe Sound), BC

5d•CA$77,300 - CA$96,600•Onsite

About The Position

In this role, you will function similarly to an Operations Manager/Food and Beverage Manager onboard our vessels, overseeing guest services and ensuring a high standard of service in addition to managing catering operations and ensuring top-notch service on board our vessels.

Requirements

3-5 years of experience in a leadership role preferably in Food service industry.
A valid Seafarer’s Medical, Food Safe Level 1 and Serving it Right Certificates are required and can be obtained upon receiving an offer of employment.
Advance knowledge of the Microsoft Office Suite of products
A high degree of flexibility and adaptability

Nice To Haves

A certificate or diploma in in business, human resources or hospitality is considered an asset.

Responsibilities

Supervising staff engaged in galley, food and beverage, retail and passenger services
Overseeing Assignment of duties and ensuring breaks and rest periods are scheduled
Checking qualifications and making arrangement for extra staff as required for service
Ensuring that staff are appropriately attired and adequately trained
Monitoring the level of service provided and ensuring customer service standards are met
Performing administrative duties such as staff time collection for payroll orders, coordinating menu delivery, completing records, reports and logs, processing mails, track and account for all revenue, vessel catering, retail and passenger assets
Conducting regular safety checks of areas used by passengers and catering crew
Ensuring all catering and passenger service equipment is in working order such as monitoring cleanliness, wear and tear, new vessel equipment install
Ensuring adherence to emergency procedures, company policies and safe work practices
Providing information to passengers about ferry schedules, routes and fares
Assisting and handling passenger complaints and incidents; making phone calls and arrangements on behalf of passengers who have encountered problems.
Keeping track and actioning of operational issues on previous shifts via an electronic log book
Preparing bank deposits, delivering revenue to terminals, ensuring vessel is readied for next sailing at end of each shift
Conducting staff performance evaluations, supporting employee career development and progression, and addressing performance-related issues in collaboration with People Experience (PX).
Performing additional duties including arranging for equipment repairs, ensuring work is completed in accordance with safe work practices, liaises with WCB and insurance adjusters regarding passenger and crew incidents and ship security; preparing the vessel for refit; attending operational and/or inter departmental requested meetings as required